I was told it would only take 30-40 minutes for an oil change and tire rotation but ended up there for nearly 100 minutes
4/28/2024
Frances A. VERIFIED CUSTOMER
Sebastian was so good. He answered everyone of my questions I had about my car. He explained the difference between full synthetic and blended. He took my after summary report and explain everything on my printout copy. He explained that I wasn’t getting my car washed or even vacuum because your policy is not to on rainy days. I did ask him if I could get the Porter to clean the inside of my windshiel and he made that happen. Hard to believe how happy that made me. Sebastian is a keeper.
4/27/2024
Edward H. VERIFIED CUSTOMER
Sebastian was very thorough and friendly.
Can I still get a carwash? It was raining today and did not get my KiA washed. Can I stop by another day to get the wash?
4/27/2024
David T. VERIFIED CUSTOMER
Keep up the good work Awesome job Thanx
4/27/2024
John C. VERIFIED CUSTOMER
Brian was great
4/26/2024
Kaitlyn S. VERIFIED CUSTOMER
Service reminder on car not rest so still states that I am overdue for service Everytime I start the car...car was "washed" but there was still bird poop on the car when I left the service center. Also, not pleased with the fact that I still have not heard of any update to the anti theft update I received as it relates to my remote start. I was told when I took it in for the update I was told by the rep that I probably wouldn't be able to use my remote start with the update as they already had multiple complaints from customers. He said Kia was aware and was working on a solution for the vehicles with remote start...have not heard anything about this which is frustrating considering I paid for remote start when I bought the car
4/25/2024
Nicole S. VERIFIED CUSTOMER
Melissa was very kind and helpful when I arrived without an appointment. She knew I was frustrated trying get in for service and handled the situation with great professionalism!
4/25/2024
Ladonna J. VERIFIED CUSTOMER
Sebastian delivered outstanding service. He answered our questions.
4/25/2024
Nazih A. VERIFIED CUSTOMER
Melissa were very kind and pleasant and very helpful,Respectful and very professional. That's a plus for International Kia.
4/25/2024
Susan M. VERIFIED CUSTOMER
Melissa was terrific! She took care of me right away and was very friendly. I felt right at home while my car was checked over. Thank you!
4/25/2024
Scott H. VERIFIED CUSTOMER
Ok
4/25/2024
Catreana C. VERIFIED CUSTOMER
She wonderful service
4/25/2024
Nadia A. VERIFIED CUSTOMER
Thanks for the top notch service and your assistance today tin servicing our vehicle.
4/24/2024
Mary M. VERIFIED CUSTOMER
Sebastian was very nice and respectful and friendly. And today was the quickest time I’ve had getting an oil change. So thank you yo Sebastian sbd all of you who will do hard. Thanks. Peace be with you.
4/24/2024
Warren M. VERIFIED CUSTOMER
None
4/23/2024
Sandra V. VERIFIED CUSTOMER
When scheduling my appointment and when filling out the drop off form, I asked about installing a remote starter and no one contacted me until I had to call and ask for an update, at which point they could not install the remote starter and didn’t have much information about it readily available. The software update was completed without issue, but I didn’t feel a great sense of customer service overall.
4/23/2024
Joe B. VERIFIED CUSTOMER
We got left at the mall and had to walk to the dealership to pick up our car and our service advisor was gone and our car was ready and no one told us.
4/22/2024
Terra B. VERIFIED CUSTOMER
Brian was very helpful, got my car done in a day! I appreciate all the teams efforts.
4/21/2024
Simone C. VERIFIED CUSTOMER
The manager ensured faster service when it was crowded. Thanks