Ontario Volkswagen Auto Repair Service

Excellent service

Thank you for getting my car in and fixed so quickly. I will be coming back for more services in the future.

I was extremely impressed with the knowledge and professionalism displayed by Jaime Flores and his team.

James was very attentive and helpful, we hope our car troubles were resolved but if not I know we can count on James and the rest of the team there to help.

Excellent service like always thank you

All personal were very nice and helpful. I think customer area needs more comfortable chairs. There are only 4. The table with high stools are not comfortable to sit for a long time. Plus no more water, coffee, or cookies etc.for waiting customers. Personal though are very nice and helpful.

Always get good service !!! Jim is very good at explaining the issues and very professional. Thank you Jim

Good service helpful and friendly

Good job

My service experience was terrible. The whole service department that I had spoken to was rude and didn’t care especially Daniella… my car appointment was scheduled for 9:30 and didn’t get my car back until 4:15. I called at 1:30 and Daniella picked up with the rudest of attitudes she didn’t say my name or car was on file when they said they’d fix the file after I left, she also said I wouldn’t see my car until Tuesday. The file was never fixed as my name is still wrong as the review was sent to me. I waited six hours and I’m sure my car was only seen after I told her I’m on my way to pick up my car cause I don’t want them to do the service if it takes that to get my car seen. I purchased my car with a good warranty expecting I’d get the most of customer service that vw has to offer but am just led to open disappointment to my local dealer ship after having such a hard brand loyalty. The gentleman who took in my car was just as rude and would rather have a convo with his coworkers instead of a customer showing how much this dealership doesn’t care about customer service. After I called them saying I don’t want the service cause it’s taking long. As soon as I arrived I was told by Daniella that my car has no oil and I wouldn’t be able to take it. My car was washed even after I declined too.

The staff was very friendly, helpful. Was totally satisfied with the work done on my car. No pressure when recommended some more work needing to be done on my car. I’ll definitely be back in the future for further repairs.Thank you Dani for always communicating with me through the whole process.

After service my car overheated on my way to lake arrowhead and was low on coolant

Great experience and great customer service! Thank you!

Great customer service, Jaime fixed my tdi Passat.

Jim and the mechanic that worked on my car went beyond what I expected. I’m very pleased of there work.

Greatly satisfied professional service

Jim is the best you have...always professional, and kind to my budget. I depend on him and my car's needs. Always happy to see him working on the day I arrive...has alot of great knowledge and abilities.

Excellent and friendly service from Jaime Flores. Always kept me updated. Keep up the good and friendly work Jaime. ????????

Excellent job thank you!

Jaime was great as always! Ontario Volkswagen knows how to treat customers and clients alike.