I asked if the fluids were checked. When I got home, the washer fluid was really low. Were any of the fluids checked? I was told they were.
6/24/2022
Tuula L. VERIFIED CUSTOMER
????
6/24/2022
Jesus B. VERIFIED CUSTOMER
I have bought my cars for the last 10 years with you, always with an excellent service but today I felt a victim of abuse, I took my 2018 toyota tacoma for a checkup because of a noise I heard, after telling me that my tacoma was checked and no No problem was diagnosed, I was charged for $175 dlls which is a real abuse by Toyota of Northridge, after spending thousands of dlls with you and buying an extended warranty and you charge me for a service, in these difficult times they should to help their valuable clients as they call us and not abuse to that degree of insanity
Ruben Bautista ****-****-xxxx
6/24/2022
Arielle K. VERIFIED CUSTOMER
Katy was extremely helpful and accommodating. I came in early because I had some car worries and she was able to help me right away. She was able to clearly explain how long to r service would take and what they would be doing to the car. Definitely would service my car again with her!
6/24/2022
Kristine B. VERIFIED CUSTOMER
The service was okay.
I had an appointment for 8:00 and arrived at 8:06. It sat in my car almost 20 minutes before my car was taken in for service. That was a bit disappointing.
The service provider, I think his name was Noel, was okay. Didn’t ask if I was having any problems with my car. Just said it was still under the service warranty (which it wasn’t). I asked him about the cost of a new warranty, bought one. Asked him how long it would take. He told me, then came and got me when my car was done.
I miss Mark, who was my previous service provider. He was awesome!
6/23/2022
MELANNY S. VERIFIED CUSTOMER
Hes very sweet and patient
6/23/2022
Deenadayalan K. VERIFIED CUSTOMER
wheel is wobbling after the service
6/23/2022
Katrina O. VERIFIED CUSTOMER
Katy was able to accommodate a same day service appointment and my car was finished in an hour. She explained things clearly and was very professional.
6/23/2022
Li-Pai-Chia K. VERIFIED CUSTOMER
Chris is friendly, helpful and professional. Thank you, Chris.
6/23/2022
Jason R. VERIFIED CUSTOMER
Chris was professional and communicative throughout the entire process. I enjoyed having him as my service advisor.
6/23/2022
Rosa K. VERIFIED CUSTOMER
Noel was polite, respectful, and kept me informed as to the service on my vehicle. Thank you
6/23/2022
Ellen O. VERIFIED CUSTOMER
Jeff was awesome! He was super helpful and professional.
6/22/2022
Carlos C. VERIFIED CUSTOMER
Service advisor didn't listen to me, he saw the previous oil changed and tire rotation I was charged but instead he still hustled $30.00 more.
So I'm burning his survey...
Also you guys put my electrical stuff for my towing and actually disconnected a few wiring and didn't put them back the way it was before.
6/22/2022
Randall H. VERIFIED CUSTOMER
Your service department needs to check everything before they release the car I appreciate the senior mechanic coming out and figuring out exactly what I thought it was in the first place and he took care of it
6/22/2022
Sara M. VERIFIED CUSTOMER
Daphne and the whole team is fantastic! I even left a 5 star google review!
6/22/2022
LISA E. VERIFIED CUSTOMER
Noel was very friendly and knowledgeable.
6/22/2022
Barbara N. VERIFIED CUSTOMER
Very polite and professional and explained all to me which was easy to understand.