It took 4 hours to perform a basic service. I called to check on the status of my vehicle after 3 hours had passed, my advisor told me that they need a specialty technician to perform the recall. When I picked up my vehicle, I was told the weld for the recall was not needed. I am not pleased with having to wait 4 hours for the dealership to perform routine maintenance. If I had not called to check on my vehicle, I feel that my car would have been at the dealership even longer. The service team needs to do a better job at prioritization.
9/26/2022
Yugo K. VERIFIED CUSTOMER
They forgot about my car. It was supposed to take only a few minutes since where the 5k miles maintenance. But it took over 2 hours and 30 minutes.
9/26/2022
Jose P. VERIFIED CUSTOMER
Katy as very helpful and nice. I appreciate the service that she provides, I was well informed throughout the process.
9/26/2022
Upendra N. VERIFIED CUSTOMER
You’re welcome!!
9/26/2022
Cassandra C. VERIFIED CUSTOMER
Katy was great. She was professional and helpful.
9/26/2022
Christopher M. VERIFIED CUSTOMER
Glenn is the best! Amazing customer service
9/25/2022
Christina P. VERIFIED CUSTOMER
My tuneup was to include topping off my fluids. Because tech suggested to change brake fluid and coolant, those weren’t topped off. I asked if they could top off my windshield wiper fluid and I was told it was done. My wiper fluid was not topped off as I was told.
I wanted a price estimate to replace my glove compartment handle. Technician tried to open it and couldn’t. I was told that in order to figure out how to fix the glove compartment handle I needed to pay the diagnostic fee. It would have been nice to be able to get just an estimated price range of how much a glove compartment handle would cost.
Thirdly, the representative who delivered me my car keys had several keys drop off my key ring. As they scattered on the floor, I asked what happened. He replied he didn’t know. The key ring was completely pulled apart so it was no longer a ring so all the keys slid off. It was mind blowing that he couldn’t look at his hand to figure it out and just be honest. Honesty is the best policy and after several of these interactions it seemed that honesty and customer service was not a priority. This makes it difficult to trust the company and it’s workers.
9/25/2022
Jennifer L. VERIFIED CUSTOMER
Daphne was very attentive and answered all the questions we had. Thank you.
9/25/2022
William V. VERIFIED CUSTOMER
I want to thank mr. ChristopherMuñoz 4 the great service, advice and care to my 2014 Camry, he's always there 4 me.thank you one more time.
9/25/2022
Windsor A. VERIFIED CUSTOMER
Get a competent people not from homedepot!
9/25/2022
Kayla J. VERIFIED CUSTOMER
Daphne was very nice and helpful, but I didn’t expect to wait over 4 hours to have my oil changed and tires rotated. Last time I received a service at a Toyota it took less than an hour. They said they were having problems with the new computer system, sounds like they need to switch to the old system for faster service.
9/25/2022
Andrew H. VERIFIED CUSTOMER
Great service. Christopher was great. Overall experience was great. Thanks for all your help!
9/25/2022
Cesario G. VERIFIED CUSTOMER
Glenn was friendly and knowledgeable as a member of the service. He has been always helpful when my car needed to be serviced. He is a valuable member of the Northridge Toyota team.
9/25/2022
Shiranthie P. VERIFIED CUSTOMER
I will be glad to complete the survey
9/25/2022
Alma G. VERIFIED CUSTOMER
Chris was very helpful and understanding if my car needs.
9/25/2022
Holly G. VERIFIED CUSTOMER
I was quoted a different amount over the phone the day before
Not the fault of my service tech
9/24/2022
Chris F. VERIFIED CUSTOMER
Very professional, kind, respectful, time efficient, caring.
9/24/2022
Joseph B. VERIFIED CUSTOMER
Quincy was absolutely outstanding to tell you the truth he's really the only one I wanted to deal with over there from now on when I come in he is that good
9/24/2022
Eugene G. VERIFIED CUSTOMER
She is personable and pays careful attention to your needs.
She works hard to give you the best advice. She is also product knowledgeable and is also attentive to your comments.
On a scale of 1-10 she rate’s a 10. So am I satisfied, read above