Northridge Toyota Auto Repair Service

Alarm installed but no one went over how to use it.

I was scheduled for a Routine routine car maintenance/ oil change on March 15th where I was told that I was only gonna be there 2 hours. Max instead ended up being there a full 8+ hours. There wasn't a lot of communication on What exactly was the hold up when I finally did have a conversation with Anthony? He gave me a list of things that needed to be fixed,where I asked him several times is this everything that needed to be fixed three times & he repeatedly said yes this is everything. I told him okay fix everything that needs fixing except for the tires because I wanted to wait on them. To my surprise after waiting several hours I was told my car was done & I paid 1,807.62 I then got in my car i noticed sounds when I started my car that was different from before but I went home anyways being tried from being at the dealer ship all day. The noise got worse & the steering was off when I went to turn to the left which caused me to come back to the dealership on the 20th of March. I was then told when I came back after 4 hours of waiting that there was in fact other thing's that needs to be fixed that wasn't mentioned on the 15th and that it would now be an additional $1,746 cost to fix the issue. I specifically come to this location because of the great customer service that I used to receive throughout the years. I travel all the way from downtown los angeles to northridge because of that great trusted service that I had been receiving but now it's becoming very increasingly no longer trusted! If I was told everything that needed to be fixed the very first time I would not have to make multiple trips in such short time which makes it a inconvenience for my personal work schedule! I kept asking the first time if that was everything because I wanted to make sure everything was done and after sitting in the dealership 8+hrs one would assume that everything was in fact fixed when it wasn't. The person that did the inspection should have done a complete check of everything the first time and communicated everything to Anthony which clearly it wasn't! If I wanted to have half **** job done on my car, I would have went to the Toyota dealership that's downtown LA.

Gill was a good service rep and I appreciated his attention and care. I am extremely unsatisfied with my experience with the dealership.

NOEL’S SERVICES & OTHER STAFF WERE VERY PROFESSIONAL & SENSITIVE IN THEIR HANDS ON CARE OF MY BLIND (SON DAVID) AS HE WAS NAVIGATING WITH A WALKER. THANK ALL OFF YOU!

expensive but great service

Excellent service

Today was 10 for Toyota ????

Very attentive

Well my car had already been brought in Monday and then they said it was all fixed but 2 days later the same problem happened so I brought it back in and asked they check the 12 volt battery. Told them to take all day and don’t rush. I rented one of your cars. So after several hours they said all the problems were the result of the battery negative post was loose. This seems silly. The customer shouldn’t have to tell a professional how to do the job. Why wasn’t the battery checked on Monday? When I take a Toyota to a Toyota dealership that represents Toyota I know I’m in the best hands. Please send out a memo to all the mechanics to give their highest attention and take great pride in fixing the best cars in the World.

Nice guy

Quick, friendly service !

Thank yo!

Daphne was courteous and professional. She displayed depth and knowledge of her work and exceptional customer service.

Quincy was very helpful and made me feel better about my car getting messed up from a pothole during this rain season

Jeff’s great. Always has been

She's great! Very helpful and friendly. She remembers her clients and makes it a pleasure.

Thanks for the quick and awesome service

Disrespectful and bad attitude, gave me hard time.

As always, he’s very helpful very courteous. I always appreciate his help.

I love it thanks for taken care my truck fas.