Thorough with finding what the car still needed. Great explanations of the work.
11/14/2024
Federico S. VERIFIED CUSTOMER
Fast and frit
11/14/2024
Steven P. VERIFIED CUSTOMER
Great service.
11/13/2024
Jocelyn G. VERIFIED CUSTOMER
Glen is a nice person if I have question abt. my car he explain well that’s way keep coming back service is good all in all Did a god job…
11/13/2024
Shannon P. VERIFIED CUSTOMER
I had no issues with Manfred Guzman. My issue was with the service tech. I waited almost 6 hours for my vehicle. I was there from 10am [my appt time] to almost 4pm. It took almost 2 hours just to diagnosis the problem. Then when it was about 4 hours I checked in with Manfred. It turned out that the tech went to lunch before finishing the job so he Ahmad to find another tech to take over. That took almost 2 more hours. I came in on my day off and had other things to do that I didn't get to do because it took all day. This was also after I had been to the service dept a week prior and they didn't read the notes so they couldn't help me that day. Very frustrating! It makes me not want to return if I have future problems.
11/13/2024
Melisa B. VERIFIED CUSTOMER
Great service and attention from Juan .
Thanks again !!!
11/13/2024
Vicki J. VERIFIED CUSTOMER
I was told my car would be brought right down. I waited outside for almost an hour before my car was brought down. The person in front of me said the same thing she had been waiting for over 20 minutes after they told her her car was complete. This is unacceptable. I was inside on my phone, taking care of business and interrupted by saying that my car is complete. They should not bother anyone until the car is complete and brought down.
11/13/2024
Deborah C. VERIFIED CUSTOMER
im very pleased with northridge toyota. My service was done in a timely manner.Peter is an excellent customer service rep. He explained everything to me in detail Thanks so much for an excellent care service team.
Thanks much
Deborsh Carroll
11/13/2024
Maeis K. VERIFIED CUSTOMER
Excellent service
11/13/2024
Christine H. VERIFIED CUSTOMER
Glenn was great. Very nice and personable.
11/13/2024
Abdul M. VERIFIED CUSTOMER
Good service nice
11/13/2024
Sherwyn D. VERIFIED CUSTOMER
Juan “Gabriel” Gonzalez was outstanding! He is an excellent addition to the Service Advisors at NORTOY. When I first got my 2012 Prius, I always took it to Sta. Monica Toyota for service. But, I did not like that place. So, I switched to this one several years ago and have been very pleased with the way I am treated here.
11/13/2024
Alia W. VERIFIED CUSTOMER
Thank you so much, I appreciate you and your team.
11/13/2024
Sam B. VERIFIED CUSTOMER
Great services
11/13/2024
Gus E. VERIFIED CUSTOMER
Every one was friendly and professional thank you very much
11/13/2024
Edwin S. VERIFIED CUSTOMER
Mustafa nessari was very professional in executing his job!
11/13/2024
Ashkon M. VERIFIED CUSTOMER
Peter was so helpful and had a great demeanor. He also managed all three of the things I needed to get done - service, 2nd key and safety recall - which was great to ensure I didn't have to make multiple visits. Also, my name was misspelled in the system and he corrected it! Hope I get to work with him again next time.
11/12/2024
Javal P. VERIFIED CUSTOMER
Hi, there were two things that I had come in for mainly. Oil change and tire pressure light. When I got the car back, the tire pressure light was still on. Upon mentioning this to the service advisor, the solution offered was the bring it back in some other time and get it checked up. It could have been the sensor that was not working. I was in a rush to get out of there so I didn’t want to make it long. But this entire thing could have totally avoided. Why was it not checked in the first place?
What if the sensor was damaged during the tire rotation? Because before the service the light was just solid and not blinking.