……over three hours waiting is okay,maybe because of a busy day…but returning car dirty from a dealer is first time it happened to me in over twenty years,sorry guys your stadand of service is a decades behind from your counterparts,,but glad that people still coming back from you..sorry but not me
11/22/2024
Tonya P. VERIFIED CUSTOMER
Thank you
11/22/2024
Gad K. VERIFIED CUSTOMER
U did a great job. Thank you
11/22/2024
Mary Elizabeth. VERIFIED CUSTOMER
Peter was very nice, helpful and competent.
11/22/2024
Eileen G. VERIFIED CUSTOMER
Mr. Salas explained everything that would be performed on my vehicle. He also listened to all of my concerns.
11/22/2024
Juan G. VERIFIED CUSTOMER
Awesome
11/22/2024
Augustine S. VERIFIED CUSTOMER
I had asked to have my brakes checked because it screeches when it comes to a stop. After the mechanics evaluation they were determined to be good. The noise coming from my brakes is louder today than it was yesterday. This has me questioning the thoroughness of its evaluation. I just bought the car two months ago I wouldn't think they'd be screeching like this.
11/21/2024
Kimber R. VERIFIED CUSTOMER
It’s working!!! Thank you!!!
11/21/2024
Zenaida M. VERIFIED CUSTOMER
Very accomodating
11/21/2024
Aurora C. VERIFIED CUSTOMER
Glenn was thorough, polite, and helpful in answering and giving service advice. He is our “go to” whenever we come in for service.
Thanks
Aurora
11/21/2024
Francisco M. VERIFIED CUSTOMER
Thank you for taking care of my issue in a timely manner.
11/21/2024
Joyce L. VERIFIED CUSTOMER
Waited a very long time in line I was
3rd in line when I arrived. Soon there were
About 10 cars and trucks in two lines. I was the very last one served by my rep. I think he shud have asked another rep to do the preliminary stuff. Otherwise he was fine and did a good job overall.
11/21/2024
William U. VERIFIED CUSTOMER
Jeff was Great.
11/21/2024
Israel B. VERIFIED CUSTOMER
Today I took my 2024 CROWN for a very basic service on the 5,000 miles, which is just inspect fluids levels, inspect brakes and rotate tires. I marked the four tires with Roman numerals before taking the car to Toyota Northridge. After I received the car keys back, the first thing I checked was the tires position. The four of them were in the same position as I marked them. I immediately called Anthony y explain my findings and my disappointment. The tire pressure was not inspected either. The report service report shows the tires were set to 38 psi each one when in fact they are 3 at 29 and one at 30 psi, which are the same readings showing on my Toyota App when I drop off the car.
I want to schedule a meeting with the service manager to share mi findings with him. Anthony asked me if I want the service manager to review the cameras in the shop and I told him that I do want to see them
Technicians in the shop are falsifying reports, just disappointing but illegal.
Israel Figueroa Burgos
11/21/2024
Kelsy C. VERIFIED CUSTOMER
Offer additional services, like spare keys for all cars new and used even if a fee is charged
11/21/2024
Steve Z. VERIFIED CUSTOMER
Heidi was great, a rare treasure of an emoyee you are lucky to have her.
11/20/2024
Karen M. VERIFIED CUSTOMER
Gabriel is very helpful and has excellent customer service and 5 stars on the service was provided today. Very appreciated Gabriel and Thank you for your service 5 stars today awesome job
11/20/2024
Berj A. VERIFIED CUSTOMER
Thanks for Mustafa for best customer support.
11/20/2024
Willy S. VERIFIED CUSTOMER
Glenn was very friendly and knowledgeable, easy to work you.
11/20/2024
Arpy M. VERIFIED CUSTOMER
I was not happy with service advisor Mustafa Nessiri’s rude and dismissive attitude. However, the Operations Director made it right, which I truly appreciate.