After waiting for 3.5 hours WITH appointment for oil change , I saw on my app that my car was moved only after 3.5 hours and took 20 minutes to change oil and return it to me. I will not step foot in this dealership any more for purchase or service, and will review this all over social media. This is not the first time this happens. How is it possible to sit me there with appointment for 3.5 hours?? For oil change ??
6/17/2025
Danny B. VERIFIED CUSTOMER
Glen is the best.
6/17/2025
Tammiesean K. VERIFIED CUSTOMER
I was very unhappy with how long it took for my Rav4 2018 recall repair. My appointment was for 7:15am but I brought it in a little after 7:00am. I received a text at 7:13am checking in my vehicle. I was told it would take 3-5 hours but that wasn't so. I called at 12:24pm and transferred but no one answered. I called again at 12:35pm and left a message with the Service Manager who returned my called at 1:08pm. He sent me an Uber and just as I arrived I received a text at 1:28pm saying my vehicle is ready. I then was told my vehicle wss ready at 10am ish but the system didn't send me the text. I'm also confused why schedule me for 7:15am for the recall if you only have a few mechanics trained for this recall. I should've gone to Longo Toyota where I purchased my vehicle. Longo Toyota is amazing but I wanted to give Northridge Toyota a try and they failed miserably.
6/17/2025
Daniel C. VERIFIED CUSTOMER
Jeffrey was friendly and helpful and answered all my questions. He is a great customer service rep.
6/17/2025
Gilbert Q. VERIFIED CUSTOMER
She did great
6/17/2025
Jordan H. VERIFIED CUSTOMER
Fast and friendly
6/17/2025
Dean P. VERIFIED CUSTOMER
Thank you
6/17/2025
Daniel C. VERIFIED CUSTOMER
my service advisor was very nice, made my visit quick, will recommend
6/16/2025
Jessamyn P. VERIFIED CUSTOMER
Gabriel was great, service was fast and comprehensive
6/15/2025
Donna S. VERIFIED CUSTOMER
I am completely disappointed that Toyota has decided to not give us rides home and back to pick up our ???? with Uber/Lyft. I personally do not have any one close to me that I could ask to give me a ride. Do we have to now bring our sleeping bags?
You really need to come up with an option at the very least for your loyal customers like me who brings my car to no one else except Northridge Toyota for the last 20 something years. I would like to hear from whoever is responsible for this area.
6/15/2025
Dustin K. VERIFIED CUSTOMER
An oil change was performed the tire rotation we discussed wasn’t performed. I waited almost 2.5 hours for oil to be changed. I was told a safety inspection was performed on the vehicle but the basics of brake lights not worked were missed. Pretty sad.
6/15/2025
Rachel B. VERIFIED CUSTOMER
After your service department inspected my vehicle, my glove box now falls open abruptly—it used to open slowly. I checked and saw the glove box dampener is completely missing. This happened immediately after your inspection. I was told I needed to replace the cabin air filter, so a tech was definitely in the glove box. I’d like this fixed and restored to the condition it was in when I brought it in.
6/15/2025
Lisa S. VERIFIED CUSTOMER
quick and respectful service
6/15/2025
Oscar P. VERIFIED CUSTOMER
exelente trabajo estoy muy satisfecho
6/15/2025
Monique A. VERIFIED CUSTOMER
She always the best job ever!
6/15/2025
Nancy D. VERIFIED CUSTOMER
Heidi was amazing. I trusted her to help me prioritize what needed to be done to keep my car running smoothly. She was very easy to talk to, which I also appreciated.
6/15/2025
Luz P. VERIFIED CUSTOMER
Gracias Anthony por su servicio,Un caballero y un respeto para mi.10 de 10. Gracias una vez más.
6/15/2025
Wayne M. VERIFIED CUSTOMER
Very good services
6/14/2025
Edwardo G. VERIFIED CUSTOMER
Great as usual.
6/14/2025
Diana N. VERIFIED CUSTOMER
It was my first time at Northridge Toyota, it is an impressive building. Nice if you need a place to wait for your car.