Prompt attention on checking in and going over maintenance to be performed, good estimate of completion time, pleasant place to wait for car. Excellent service.
11/10/2023
Carol A. VERIFIED CUSTOMER
Rachael is AMAZING!! I only keep coming back to SB Toyota because of Rachael. She explains everything. Keeps me posted of when my vehicle will be ready. Rachael is a huge asset to the SB Toyota team.
11/10/2023
Laura P. VERIFIED CUSTOMER
Pablo was great. Thanks !
11/10/2023
Tracie S. VERIFIED CUSTOMER
Rachel is the BEST.
Love her.. communication, customer service, attention to detail!
She deserves a raise.????
11/10/2023
Carolyn S. VERIFIED CUSTOMER
Rick was very attentive and polite.
11/10/2023
Joyce J. VERIFIED CUSTOMER
Thank you.
11/10/2023
Enrique B. VERIFIED CUSTOMER
Alex was very friendly and professional. Good man to have on board
11/10/2023
James L. VERIFIED CUSTOMER
Gabe was great. Check in was quick and painless and pick up was earlier then estimated.
11/9/2023
Bjorn B. VERIFIED CUSTOMER
Good job !
11/9/2023
Gabrielle V. VERIFIED CUSTOMER
I really appreciate Rachel. She has great customer service skills and is patient in explaining things in a way that I can understand. She always goes above and beyond.
11/9/2023
James S. VERIFIED CUSTOMER
Rachel is awesome. Full stop.
11/9/2023
Claudia M. VERIFIED CUSTOMER
Pablo was great!
11/9/2023
Mark K. VERIFIED CUSTOMER
I have a problem with my displays. They go out every so often. I had to pay $400+ for you to diagnose and reset the system. I spent thousands of dollars for the best Toyota electronics coverage. I was told that if they can’t find a part I have to pay the $400+. That is ridiculous. If it’s not normal there IS SOMETHING WRONG! The fact it can’t be found shouldn’t require me to pay. I was a Honda dealer for 30 years. I would go to the ends of the earth to get things covered by good will or with the insurance coverage. In this case the service writer didn’t even bother to call the insurance company and finally at my insistence called. He did a lack luster/indifferent call. I would have been arguing my customers case and if unsuccessful call Toyota to have it covered by Good Will. I am very dissatisfied with the service. Toyota of Bellevue in WA would have gone to bat for me. As things stand now I am very dissatisfied with this incident. I planned to replace my Audi next year. As it stands I’ll drive to Oxnard to buy it.
11/8/2023
Tracey S. VERIFIED CUSTOMER
That was a great service experience! Thanks for the quick work.