Invoice was higher than expected. Other than that Alex was professional and honest.
1/10/2024
Wayne D. VERIFIED CUSTOMER
Rachel is absolutely amazing!! Thank you for your service :)
1/10/2024
Robert L. VERIFIED CUSTOMER
Rick was very professional and knowledgable
1/9/2024
Kavin M. VERIFIED CUSTOMER
I was pleased with how quickly my vehicle was ready, and the efficiency of check-in, especially since I didn’t have an appointment. However, when I picked my vehicle up, they just seem to be a disorganization. I was helped by someone who seemed to be filling in for the other sales managers and he was very pleasant but it wasn’t the normal checkout experience that I expect. And I was most disappointed by the fact that my oil change sticker was not updated , for $230. I feel it’s not unreasonable to expect the oil change sticker to be updated.
1/9/2024
Chryssa M. VERIFIED CUSTOMER
Rachel was great.. she has a calming demeanor and understanding of what the customer is going thru.. professional, courteous, great customer service;)
1/8/2024
Daniel D. VERIFIED CUSTOMER
I dropped by service on Wednesday the third 2024 with a fob that was not working. I asked if it was a battery issue. They spent some time with the fob and the car and determined that it was a programming issue. So I made an appointment to come in on Saturday. I did that. Left my car biked home and got a call that it was not a programming issue that it was a battery and I could come get my card at any time. I am satisfied that this was not properly determined on the Wednesday before. I wasted a bunch of time on both days. Not only that, but the key fob business has been a problem since I bought the car in late August. I only got one because of the chip shortage. It took months for me to get the second one. The original fob has only been used since I bought the car. The bat is already dead. The inconvenience having only one fob and then having this when I got two fobs having one of them lose the battery charge and then this recent issue has been extremely inconvenient. It seems very sub-par for Toyota standards
1/8/2024
David C. VERIFIED CUSTOMER
Robert is a good CSR, he kept me updated in a timely fashion which is so important.
1/7/2024
Amanda B. VERIFIED CUSTOMER
Todd is awesome! Helpful, knowledgeable, on time and makes
It easy.
1/7/2024
June A. VERIFIED CUSTOMER
Tod provides outstanding service for our car. We are always pleased.
1/7/2024
Alexander B. VERIFIED CUSTOMER
Thank you so much.
1/7/2024
John T. VERIFIED CUSTOMER
Tod is an outstanding representative of Toyota. He is knowledgeable, friendly and an excellent communicator. We always enjoy bringing our Prius in for service and ask for Tod. He is very conscientious and always provides service status and updates. Toyota is fortunate to have such a professional and positive representative. Thank you for the opportunity to share our experience with Tod and Toyota of Santa Barbara. 5 Stars!
1/6/2024
Ma. Ethel. VERIFIED CUSTOMER
I am always very satisfied with the services of Toyota of Santa Barbara. Robert Anderson is very accommodating and answers all my queries. He makes it sure that my car is well taken care of.
1/6/2024
Georgia R. VERIFIED CUSTOMER
Tod is so knowledgeable and so nice. I look forward to seeing him.
1/6/2024
Mike T. VERIFIED CUSTOMER
Tod took great care of me!
1/6/2024
Susan T. VERIFIED CUSTOMER
Tod always provides excellent service!
1/6/2024
Dan Lackie. VERIFIED CUSTOMER
Thank you so much for the kind attention and excellent service… thanks to your good work, my mind is really at ease after returning home from my auto check up!
1/6/2024
Farrell O. VERIFIED CUSTOMER
Gabe was great
1/5/2024
Wendy V. VERIFIED CUSTOMER
Wonderful
1/5/2024
Juan L. VERIFIED CUSTOMER
Everything great
1/5/2024
Jon L. VERIFIED CUSTOMER
Robert Anderson was polite, efficient, very together with communication.