Tod was a great help. I had a break light that was intermittently going on and he was able to get me in with very little notice so that we could solve the problem. Problem solved!
11/28/2023
Maryanne C. VERIFIED CUSTOMER
Rachel was professional and friendly!
11/28/2023
William F. VERIFIED CUSTOMER
Rick was great
11/28/2023
Jeff S. VERIFIED CUSTOMER
First, Gabe was fantastic. The unfortunate and frustrating part was my sticker on our Cross had 26,000 miles on it which for me meant bring it in close to thy mileage. When I arrived on Friday morning, I was told that since the vehicle is over 25K miles, it was no longer covered on the Toyota Care Plan. I wish your team would have pointed this out back in September and definitely put up a sticker reminder that had 25K. I then opted for the recommended tire rotation (Gabe’s recommendation). He asked me who quoted the $57 price. I had no clue since I never requested a rotation when I scheduled the service appt. Gabe had to refer to the service manager which I thought was strange. I feel like SB Toyota Service department dropped the ball on our vehicle and would like to hear back from you.
11/27/2023
Kevin S. VERIFIED CUSTOMER
Easy in, easy out. Like that you Confirm the appointment the day before with a phone call.
11/26/2023
Cecilia P. VERIFIED CUSTOMER
To expensive now!
11/26/2023
Allison H. VERIFIED CUSTOMER
Alex was very helpful and knowledgeable. He kept me informed all along the way.
11/26/2023
Francisco H. VERIFIED CUSTOMER
Happy Holiday
11/25/2023
Lee Y. VERIFIED CUSTOMER
Pablo was awesome!
11/25/2023
Kymberley C. VERIFIED CUSTOMER
I appreciated the speedy service and professional service advisor
11/25/2023
Holly E. VERIFIED CUSTOMER
Service was efficient and personable.
11/24/2023
Daniel D. VERIFIED CUSTOMER
Polite and efficient
I wish you still washed the vehicle though, however, I would prefer to have my car back faster, so I understand the reason you no longer offer this. Thank you so much.
11/24/2023
Yuri R. VERIFIED CUSTOMER
Alex is a great person to get the right info. Nice personality and professional.
11/24/2023
Devon C. VERIFIED CUSTOMER
thank you!
11/24/2023
Melina T. VERIFIED CUSTOMER
Very nice and good ????????:)
11/23/2023
Edgar C. VERIFIED CUSTOMER
They did not solve two problems that my truck had... I had a very bad experience from Robert Anderson ????????
11/23/2023
Michael L. VERIFIED CUSTOMER
Alex was a pleasure to interact with and was eager to help.
11/23/2023
Leann S. VERIFIED CUSTOMER
Rick provided prompt service as I came in early.He explained the work done, what needed to be done like new tires and brake fluid change. He provided excellent customer service.