I went in for a routine oil change and check up, and the car was returned in an incomplete condition. The paper floor mat was left in the car. The passenger seat was fully reclined, and the tire pressure warning light was flashing. I asked about the tire pressure light and was told that we needed to replace all the tire pressure sensors and suggested I make a new appointment In addition, the Service was delayed by several hours. This is not the kind of service I was expecting from from Toyota
5/15/2024
Griselda R. VERIFIED CUSTOMER
Awesome nice
5/15/2024
Jane R. VERIFIED CUSTOMER
Call center scheduling is a disaster
5/14/2024
Marcos P. VERIFIED CUSTOMER
I wanted to said that the service got way much better than a few years back thank you.
5/14/2024
John D. VERIFIED CUSTOMER
All good
5/14/2024
Manuel M. VERIFIED CUSTOMER
Excellent customer service
5/13/2024
Jonathan W. VERIFIED CUSTOMER
I had asked for my windshield wiper emitter to be fixed, was charged $20, and it has the same issue as when I came in. My vehicle was not completed within the time frame I was promised, and I could not get ahold of the technicians upon multiple calls to determine when the work would be completed, which caused me to waste hours of my day, without knowing when my vehicle would be ready.
5/12/2024
Natalie T. VERIFIED CUSTOMER
Robert was so helpful and efficient. Will definitely come back.
5/12/2024
Bridget W. VERIFIED CUSTOMER
My complete experience with Toyota of Santa Barbara was great. Robert Anderson was very helpful and pleasant to work with. I left with my vehicle satisfied and valued and I very much appreciate the help I received. Thanks again!
5/11/2024
Nanda C. VERIFIED CUSTOMER
All ready submitted. Comments were “fantastic service from start to finish. Rachel Maseda was superb in every respect. She sure knows the Toyota product line cold. It is the good fortune of Santa Barbara Toyota and the customer that Rachel is ‘on the team’. “ Please tell her thanks from us!
5/11/2024
Turi H. VERIFIED CUSTOMER
Thank you Tod!
5/11/2024
Frederick W. VERIFIED CUSTOMER
The service was great including repairing the safety bag on the passenger side. I just got this car one year ago so please don’t ask me to buy a new car. Fred Williams
5/11/2024
Michael O. VERIFIED CUSTOMER
Rick was terrific.
5/10/2024
Jeffrey S. VERIFIED CUSTOMER
Alex is always fantastic!
5/10/2024
Elena R. VERIFIED CUSTOMER
Tod Severson has aAAA rating in my book. Very helpful and most kind
5/10/2024
Anna C. VERIFIED CUSTOMER
I drive from Ventura just to get my vehicle serviced here. I always get treated with a smile and honesty.
Robert is very professional and loved that he told me what to expect next time I come in.
Thanks!!!
5/10/2024
Alexander B. VERIFIED CUSTOMER
Thank you
5/10/2024
Tricia M. VERIFIED CUSTOMER
Thank You for the great service ????
5/10/2024
Robert S. VERIFIED CUSTOMER
Rick was great. The problem is the weather stripping on my driver side door window clicks and makes noise when I’m driving so annoying and sb Toyota says it’s normal. It is not and Toyota brand will not help me because Toyota Santa Barbara says it’s normal.
5/10/2024
Josef W. VERIFIED CUSTOMER
Rick is great with details. He listens to the customer.