When I received my vehicle back I noticed when I got home that the top silver portion of my key fob was broken off the main body of the key fob. Unfortunately I did not look closer when I got into the car at the dealership and only noticed when I got home.
4/28/2022
Roger F. VERIFIED CUSTOMER
Jim is always knowledgeable & kind.
4/27/2022
Lorenzo E. VERIFIED CUSTOMER
Hood
4/26/2022
Tim M. VERIFIED CUSTOMER
Robert was fantastic, somehow my appointment did not get entered, and not only did he get me in quickly, he also got me out quickly as I had limited time. A+++!!
4/26/2022
Evelyn C. VERIFIED CUSTOMER
I’m very happy with the service provided to my SUV my advisor was very helpful and courteous.
4/26/2022
Gerardo G. VERIFIED CUSTOMER
Thank you for your work
4/26/2022
Mario V. VERIFIED CUSTOMER
Great attitude, outstanding customer service.
4/25/2022
Bret B. VERIFIED CUSTOMER
Quick efficient and friendly!
4/25/2022
Luisa T. VERIFIED CUSTOMER
Satisfied with all the stuff members nice and friendly , thank you .Specifically to James Goodine . North County Ford .
4/24/2022
Mario F. VERIFIED CUSTOMER
Too many fries to get this mess corrected.
4/23/2022
Joseph P. VERIFIED CUSTOMER
After initial inspection for underbody insulator recall, I was never notified when parts were in and ready for the repair. I emailed and called the service representative but did not get a reply or answer call. After waiting a week I called the dealer’s main line and was told, after supplying the pertinent work order number and information, that the parts had arrived. This was 6 weeks after initial inspection for a recall for which the notice stated “driveshaft fracturing” as a possible outcome if not addressed. I received no preferential scheduling after this delay. Repair was completed 7 weeks after initial inspection.
4/23/2022
Gerardo R. VERIFIED CUSTOMER
Take too long over 4 hrs for oil change
I was told 1.5 hrs
Second time this happens
4/23/2022
Joseph S. VERIFIED CUSTOMER
Jim was awesome as usual. Well done!
4/23/2022
Gale L. VERIFIED CUSTOMER
Josefina went above and beyond my expectations. She was always in contact with me. Always called every step of the way.
She took good care of me
4/23/2022
Mary J. VERIFIED CUSTOMER
Everything was perfect
4/23/2022
Tom N. VERIFIED CUSTOMER
Always a pleasure to work with Jim.
4/23/2022
David S. VERIFIED CUSTOMER
Service advisor was courteous and knowledgeable. Repair was done same day. Thank you
4/22/2022
CARIN C. VERIFIED CUSTOMER
Jim is the best service advisor at North County Ford totally professional breaks it down simplifies it and totally makes you feel valued. Totally trust him can’t say enough good things
4/22/2022
Mirna W. VERIFIED CUSTOMER
I left two to three voicemail messages spanning a week to obtain a status and never received a return call. On day six we called to reach anyone and the receptionist help above and beyond her pay grade and gave us a status. It took less than ten minutes to handle. Such a simple thing that turned unprofessional and diminished trust. Trust is a valuable thing.