The service rep was extremely responsive and clearly focused on solving the problem. Greatly appreciated.
5/23/2021
Tiffany P. VERIFIED CUSTOMER
Kaeley J. Customer service skills are impeccable.
5/23/2021
Stephen H. VERIFIED CUSTOMER
Thanks
5/21/2021
SAMUEL S. VERIFIED CUSTOMER
Thanks for the oil change on short notice..
5/20/2021
Joy B. VERIFIED CUSTOMER
You guys do a great job all the time with my car never a dull moment always happy with my results
5/20/2021
Christopher M. VERIFIED CUSTOMER
Great job service team!
5/20/2021
Alice R. VERIFIED CUSTOMER
Respectful, kind, work completed in a timely fashion. I'm excited to be a priority, and getting to know these folks better.
5/19/2021
Cynthia O. VERIFIED CUSTOMER
I greatly appreciate the professionalism and update communication Resean delivered to kept me abreast of the progress of my vehicle.
5/18/2021
Jason S. VERIFIED CUSTOMER
When I brought my car in I was told that I would be contacted if my warranty did not cover certain repairs, and if so, how much those repairs would be and what would be done. After 7 hours I had not heard anything and called and they told me the things I asked about were fixed. When I arrived, I found out they charged me to fix an item that is still broken and just did what I had been doing for weeks to reattach the item, and charged me a ridiculous amount for it. They had the car for 7 hours and did not fix the main issue, and basically charged me almost $200 for an oil change and tire rotation.
5/18/2021
Rolf L. VERIFIED CUSTOMER
Always polite fast courteous service. Thank you
5/18/2021
Garry B. VERIFIED CUSTOMER
I was told that I needed things done to my car that were not true.
5/16/2021
OLIVETTE B. VERIFIED CUSTOMER
Very prompt all my question s we’re answered well done
5/15/2021
Neval W. VERIFIED CUSTOMER
Great Staff as Usual. Told me my wait time for service was two hours & my truck was done in that time frame. So I am pleased with the Priority Nissan Staff in Williamsburg VA
Thank you
5/15/2021
Randy M. VERIFIED CUSTOMER
Rosean did an excellent job explaining everything to me.
5/15/2021
Heather M. VERIFIED CUSTOMER
It was a little concerning that I had to call the shop in order for them to realize they didn’t have my key. Once, I stated I put it in the Dropbox outside he went and checked. However, when I made the appointment I told them it would be in there. I call an hour after my appointment. I have never had an issue until today. Very disappointing.
5/14/2021
Cathy M. VERIFIED CUSTOMER
I called a day ahead and made an appointment for 2:30 to get a new tire put on my car. Someone came out at 3:30 to tell me that my car had just been hooked to the computer and he handed me a readout. My car wasn't ready until almost 4:30. I am not happy about a 2 hour wait when I had an appointment.