Bev Smith Toyota Auto Repair Service

Anthony was kind, communicative, and knowledgeable.

Madison was great.

Once again Tori took good care of me. Glad she is assigned to me

Exc Heaven es especial

Thanks

Awesome salesperson. Not pushy and got the job done. Great person and articulate.

Kim is fantastic at her job. She always greets me with a smile and the new service department looks great.

I appreciate the great service plus the coffee and snacks !

Everything was completed well but I was at the facility for over 3 hours.

Tori in service is the best. Great experience, new facilities are awesome

I have had considerable service completed over the years in keeping my 1999 on the road well into the future - there’s nothing like no car payments! I have nothing but good things to say about both Kim and Tori - both a credit to your organization!

It takes to long to do an oil change and rotate tires.

Well satisfied

Tori provides the highest quality of customer service. Her delivery is true definition of customer service. She has an infectious personality and she does not wait for the other person to deliver my car when it was ready for me to go. She went got it herself.

I met with Brandon. We are talking. My wife and I have some thinking to do and I have Brandon's contact info. He is good. Thanks

I was very happy with Kyle’s service.

Kim is the best. That's all there is to say.

Call me

Thank you

10 am appointment. Kyle told me that it was possible that they could not do the recall work when I first arrived because I didn’t have the right kind or size of battery. He told me I needed a Toyota lifetime battery several times. He wrote up the paperwork and sent me to wait in the waiting room, telling me that he would know very quickly whether it could proceed. I was unhappy and told him that I would not be buying a battery there that day— considering this a bait and switch. At about 11:40 I texted him to ask when my car would be ready, thinking it was being done because he hadn’t let me know that it would not. He responded that they hadn’t found out yet whether it could proceed. I replied to his text, which he did not answer, so I talked to Mike, and Kyle magically appeared to defend himself, and blame the service technician for the delay. There is nothing in the recall paperwork saying I had to have a Toyota lifetime battery, or even any specific battery. Kyle finally admitted that I could have any size 35 battery. It took more than 30 minutes for them to return my car after I demanded it be returned to me. Two and a half hours of wasted time because Kyle didn’t follow through on his promise that he’d know right away whether they would do the recall.This is the worst customer service and service I’ve ever experienced in an auto dealership.