Bev Smith Toyota Auto Repair Service

Kim is the best. That's all there is to say.

Call me

Thank you

10 am appointment. Kyle told me that it was possible that they could not do the recall work when I first arrived because I didn’t have the right kind or size of battery. He told me I needed a Toyota lifetime battery several times. He wrote up the paperwork and sent me to wait in the waiting room, telling me that he would know very quickly whether it could proceed. I was unhappy and told him that I would not be buying a battery there that day— considering this a bait and switch. At about 11:40 I texted him to ask when my car would be ready, thinking it was being done because he hadn’t let me know that it would not. He responded that they hadn’t found out yet whether it could proceed. I replied to his text, which he did not answer, so I talked to Mike, and Kyle magically appeared to defend himself, and blame the service technician for the delay. There is nothing in the recall paperwork saying I had to have a Toyota lifetime battery, or even any specific battery. Kyle finally admitted that I could have any size 35 battery. It took more than 30 minutes for them to return my car after I demanded it be returned to me. Two and a half hours of wasted time because Kyle didn’t follow through on his promise that he’d know right away whether they would do the recall.This is the worst customer service and service I’ve ever experienced in an auto dealership.

N/A

She was very pleasant and helpful.

Good

Yes, I will do the survey. Very pleased with Tyler Johnson. Courteous

Madison is always very nice and treats you like a friend. She deserves a huge pay increase!

Tori is an asset to your company. Very personable and professional. ????????????????????????

Madison Messina was very helpful and handled my needs on my vehicle. I know if I need anything else Madison and the toyota team and there. Thank you for your service.

Thank you Anthony for being a well respected Advisor.You are great at what you do.I thank you for being Honest with me and Taking care of my 2018 tacoma. Keep doing your thing????????

Kim is always Professional ad I'm always in and outin a timely manner

Usual concierge service.

Here's another problem: my initial comments wouldn't send. TWICE the Service Dept left parts on the car's floor rather than installing them. Once is a mistake; twice is incompetence.

Friendly people quick servicr

You people are nuts.

Tyler is an awesome person he always make sure he takes good care of me and my car when I do come there and he treat me with a lot of respect he answered my questions and he make sure that he does his best to make sure that I'm happy when I'm getting my car service so he's a great person and I would recommend him to anybody that's why every time I come to Toyota to get my car service I always ask for him

Great job. Thorough, professional and results conveyed clearly.

Almost paid for