Natorie Lundy, she very Professional, She makes me feel it easy, I look forward to dealing with her with my car service
9/11/2025
Andre M. VERIFIED CUSTOMER
While my initial experience with BeV Smith Toyota in March was marked by warmth, professionalism, and genuine attentiveness during the sales process, my most recent visit to the service department fell considerably short of those expectations. A routine tire rotation—advertised as quick and simple—required an hour and a half, only to return my vehicle in an unwashed condition and with an unpleasant odor. Additionally, the complimentary maintenance package of oil changes and tire rotations that was presented at the time of purchase appears to have become ambiguous, raising concerns about follow-through and transparency. The contrast between the energy and enthusiasm of the sales staff, who are eager to re-purchase my vehicle at a reduced rate, and the lack of comparable care and efficiency in the service department suggests a disjointed customer experience. A truly reputable dealership should aim for consistency across departments, ensuring that the standard of service promised at purchase is upheld throughout the ownership experience.
9/11/2025
Thomas L. VERIFIED CUSTOMER
Good
9/11/2025
Rosemary M. VERIFIED CUSTOMER
Natoriea is awesome, she went above and beyond to help me with my radio problem. She is a star, great customer service and knowledgeable about her work. I appreciate her dedication and commitment. I recommend her 100%.
9/11/2025
Alicia M. VERIFIED CUSTOMER
All well. Your service is trustworthy. Thank you.
9/11/2025
Marilyn A. VERIFIED CUSTOMER
First time at you facility and I was pleased with the the comfortable free refreshments and comfortable facility. thank your
9/10/2025
Denise S. VERIFIED CUSTOMER
Thanks Tori for your help with my car service.
9/10/2025
Thomas J. VERIFIED CUSTOMER
The complementary car wash sucked ! Didn’t even get the bird ???? off my car !
9/10/2025
Linda B. VERIFIED CUSTOMER
Enjoyable.
9/10/2025
Stanmeisha B. VERIFIED CUSTOMER
My customer service rep was great
9/9/2025
Yusimi R. VERIFIED CUSTOMER
Very good work, satisfactory, very good treatment, friendly, very nice, I was delighted, thank you
9/9/2025
Delores T. VERIFIED CUSTOMER
I’m always satisfied with the service and help that Kim provides. She’s professional upfront, caring and pleasant to work with.
I appreciate knowing that my car is getting the service that it needs without having to return to the dealer with issues after my repair is completed. Thank you very very much.!
9/9/2025
Juan G. VERIFIED CUSTOMER
Dennis was very polite and very knowledgeable making my experience at Toyota 100% great
9/9/2025
Rebecca R. VERIFIED CUSTOMER
We are very happy customers! 5 star treatment from all who work at Bev Smith Toyota!
9/9/2025
Debra M. VERIFIED CUSTOMER
Tyler is an exceptional to work with and very trustworthy when working with my vehicle needs!
9/9/2025
Charles Taylor. VERIFIED CUSTOMER
Great job well done
9/9/2025
Andrew W. VERIFIED CUSTOMER
Tyler was great!! Got me right in and out early.
With brake recall I think they should cleaned Tim’s to remove excess brake dust. Love my truck
9/9/2025
Michael B. VERIFIED CUSTOMER
Great experience with your service dept….service writer was great . Jason in your parts department was also very helpful. All-in-all great experience with your dealership
9/9/2025
Joann M. VERIFIED CUSTOMER
Everything was great. Tori was a pleasure to deal with.
9/8/2025
Rodney B. VERIFIED CUSTOMER
I can say that Bev Smith Toyota does a good job. But Heaven does a great job with her customers and the caring she has in helping any where she can. Thank you so much Heaven.