You are always helpful when I come in no matter who helps me
4/29/2022
Diane R. VERIFIED CUSTOMER
Satisfied
4/29/2022
Lac D. VERIFIED CUSTOMER
Kim was extremely helpful to me after a long wait of more than 40 past my appointment for service.
4/29/2022
Phyllis W. VERIFIED CUSTOMER
Kim was very professional & helpful. I would come back easily because of the service!
4/28/2022
Glenn C. VERIFIED CUSTOMER
Bev Smith Toyota has always treated me great I have always gone to Tim Seymour for my service he is fantastic
4/28/2022
Jean R. VERIFIED CUSTOMER
Excellent job. I appreciate thanks
4/28/2022
John L. VERIFIED CUSTOMER
Kim was excellent. Professional , courteous and helpful. Great asset to Bev smith service dept
4/28/2022
Daphne M. VERIFIED CUSTOMER
Come to Bev Smith for all my service needs
4/28/2022
Margaret G. VERIFIED CUSTOMER
I arrived early and you preformed the service quickly. Thanks.’
4/28/2022
Vladimir A. VERIFIED CUSTOMER
Kim was great. Thank you so much. Will be back
4/28/2022
Cathy J. VERIFIED CUSTOMER
I had a appointment for a simple oil change that took over 2 hours , went to pay just to find out that they roared my tires without me asking for the service,, I told Tim I wasn’t paying for something that I did not ask for, he got angry grabbed the paperwork and walked off!! Worst customer care I’ve had,,I know they are overworked but that no reason to take it out on the customers
4/27/2022
Frank D. VERIFIED CUSTOMER
When I arrived and talk to the technician he informed me that there was a software update that was available. I’m sorry but I didn’t I wasn’t aware of this and had I been notified earlier I probably would’ve been prepared to do the update. When I asked how long it would take he said the update would take approximately two hours so my question is why would it take two hours to update software into the computer?
4/27/2022
John V. VERIFIED CUSTOMER
Silvia did an outstanding job! Very pleased she was friendly and helpful.
I had a 7am appointment for oil change and tire rotation and I was there for almost two hours. Very disappointed it took that amount of time.
At 8 o’clock the music was so loud and circus like I had to go outside! If that’s the atmosphere of your dealership it’s not the for me.
4/27/2022
Howard B. VERIFIED CUSTOMER
Kim is very confident she is however handicapped with a current conditions with parts and employees I suppose my part happens to be back ordered not happy but what can I do
4/27/2022
Hans N. VERIFIED CUSTOMER
Everything was excellent, especially with Sylvia ‘s service
4/27/2022
Mark K. VERIFIED CUSTOMER
Service advisor was awesome!
4/27/2022
Sheldon S. VERIFIED CUSTOMER
Sylvia was very good.
However, it seemed to take longer than I expected to get my car back. I suppose it would be good to tell customers about how long it is expected to take.
4/27/2022
Zelma O. VERIFIED CUSTOMER
Thanks you very much I am not any were but beve Smith thanks you very much Zelma O
4/27/2022
Marion H. VERIFIED CUSTOMER
I was completely confident with kim she was knowledgeable and listened to my concerns. Thank you for having a professional team. As I have a autistic niece who is always with me Kim checked on us keeping me updated on our Toyota Service. Thank you Kim
4/27/2022
James E. VERIFIED CUSTOMER
In my business we always refer to feedback as a gift. One thing your dealership should be focused on is taking the opportunity to place me in a new truck. I received a text that someone would most likely evaluate my truck for a possible trade but I sat for nearly two hours in the waiting room and no one from sales came by. One other thing would be to revamp your web site to make the inventory search much more user friendly as your search engine kept freezing up as a result I never did get to see what new trucks where available. By the way Kim was very personable and friendly A+