I was sidelined by Ken in the sales department. I tried for two days to reach my rep Kim in service about my service’s for Maintance on my car. Both by text and the phone number she provided to me. Kim did not return my phone calls or text messages to return my phone calls not once. The only text messages that I received from kim was that I had 4 critical items and to approve them. Then I received a text from her today stating the car was ready and to view invoice. I placed 3 calls to the service center today. The first person I spoke with was a male who said that I didn’t need to speak with kim because he is speaking with me and that I needed to go online and pay and have someone with a DL pick up the car TODAY. that they are closed on Sunday. This was after explaining that my mom is on OT with PSLPD. he was very nasty and Rude. The 2nd time, I was trying to reach kim again and was told that she was unavailable ( yet again) the 3rd time, I was calling to let someone know that I hired a tow truck to pick up the car and the lady asked me who my associate was and I said kim and she said hold on a min and I heard some muffling and then she started stuttering that once again KIM is unavailable. I told her it doesn’t matter anymore. I’m just trying to let someone know that ABC towing is picking up my vehicle because I was told it had to be picked up today even though we are unable to do so!!! I’m sitting here wondering what in the world did I ever do to anyone within your facility. My whole family has been long time buyers and customers at Bev Smith Toyota and I have never been treated this way ever and I will never be treated like this Again. Our Hugh family has agreed we will never be back to buy a car or in for service again.
4/29/2022
Ellen H. VERIFIED CUSTOMER
H
4/29/2022
Viola B. VERIFIED CUSTOMER
Sylvia is very friendly and funny too
4/29/2022
Elena A. VERIFIED CUSTOMER
Very good !
4/29/2022
Luisa R. VERIFIED CUSTOMER
Tyler was great… took my car in immediately for service and got me quickly out. He also answered all my concerns
4/29/2022
Wanda W. VERIFIED CUSTOMER
Communication was open and professional;Service was timely and the shuttle service was very appreciated; Interior of vehicle was returned in same clean condition after being in the hands of the mechanic; Mechanical problem fixed!
4/29/2022
Maudeline D. VERIFIED CUSTOMER
Excellent job ???? ????
4/29/2022
Lillian G. VERIFIED CUSTOMER
You are always helpful when I come in no matter who helps me
4/29/2022
Diane R. VERIFIED CUSTOMER
Satisfied
4/29/2022
Lac D. VERIFIED CUSTOMER
Kim was extremely helpful to me after a long wait of more than 40 past my appointment for service.
4/29/2022
Phyllis W. VERIFIED CUSTOMER
Kim was very professional & helpful. I would come back easily because of the service!
4/28/2022
Glenn C. VERIFIED CUSTOMER
Bev Smith Toyota has always treated me great I have always gone to Tim Seymour for my service he is fantastic
4/28/2022
Jean R. VERIFIED CUSTOMER
Excellent job. I appreciate thanks
4/28/2022
John L. VERIFIED CUSTOMER
Kim was excellent. Professional , courteous and helpful. Great asset to Bev smith service dept
4/28/2022
Daphne M. VERIFIED CUSTOMER
Come to Bev Smith for all my service needs
4/28/2022
Margaret G. VERIFIED CUSTOMER
I arrived early and you preformed the service quickly. Thanks.’
4/28/2022
Vladimir A. VERIFIED CUSTOMER
Kim was great. Thank you so much. Will be back
4/28/2022
Cathy J. VERIFIED CUSTOMER
I had a appointment for a simple oil change that took over 2 hours , went to pay just to find out that they roared my tires without me asking for the service,, I told Tim I wasn’t paying for something that I did not ask for, he got angry grabbed the paperwork and walked off!! Worst customer care I’ve had,,I know they are overworked but that no reason to take it out on the customers