Bev Smith Toyota Auto Repair Service

I love the dealership and the service department is always friendly and helpful

You never left me any paperwork so i dont know what you did or checked

Thanks ???? for your excellent service

Thank you for the quick service on 2022 Toyota Tacoma SR 5 Double Cab. Goodbye for now.

We love Pablo he does an excellent job.

Nothing Aaron did, but he passed the ticket off to others. Somewhere there was miscommunication because as you can see on my ticket I complained the vehicle shook and shuddered and vibrated at 70+ mph. After paying $5500+ for the repairs and looking at my vehicle while still outside the Service Area I confirmed with another of your staff the compass was not calibrated. I lost my Stereo Presets which indicated the battery was disconnected at some point. They said I can drive around in circles to recalibrate it. Interesting. Then I noticed under the hood my Mass Airflow Sensor is missing some spacers/washers and asked the SA if it was seated properly? He told me they were going home for the day and I can drive 15 miles back up there the next day to get it looked at. I noticed when I picked up car my odometer read 193688. What's funny is that my car had that Mileage on it when I brought it in. It now has 193707 now that I am home. 19 mile drive. Before I came I received a call that my car is ready and all my issues have been fixed. On the way home? Soon as I hit 70+ mph, the car is shaking and vibrating just as it did before. I was informed there would be some kind of tire inspection, balance inspection etc to see if that is the culprit. Well exactly when would quality assurance have been completed seeing that my vehicle had literally no additional mileage on it? Did someone even bother to drive my vehicle to see if the issue had been fixed? They did not. Because it is 1 8 miles from your dealership to Midway then another 5.3 miles just to even get to I-95 where you could actually hit 70mph to even see if the "fixes" actually fixed the issue. Not to mention additional mileage getting back to the dealership. I specifically told Aaron, I DO NOT want to jump to the expensive stuff until the smaller Items have been checked first. This apparently slipped through the cracks. I need to know. Exactly what was fixed using $5,500+ of my money? My OBD 2 shows no codes which is great, real-time engine stats look great, but come on! The vibration is still there, the compass is still not calibrating like it did, and the Mass Airflow Sensor is missing the rubber/plastic grommets/washers. Would like to be called to come in and have this actually resolved.

I like my rav4

Scot was very professional and courteous

Helpful on time good teamwork ????

Courteous,knowledgeable, personable employees. Ridiculously expensive quote from body shop.

He was great and answered all my questions! Nice and polite.

Scott was awesome great customer service

Kim is the best. She always goes above and beyond to help me schedule appointments and make sure my vehicle is taken care of

Excellent service. Thanks

An excellent experience with a courteous staff willing to work with the customer towards the best solution

Misdiagnosed my vehicle. Paid 1850.00 for coils and spark plug which were not needed. I brought back when the check engine light and same code appeared the very same day. Turns out it was a leaking head gasket. Really??? Said they could not find par6s so I would need a new engine 8500.00. Would credit the 1850.00 towards the repair or pick up vehicle and get a refund! I am now waiting for a refund!

Great job.

Always great service, with a smile!!!

Kim. Vest is great I only come to see her

Great,service out in 45 min.