I have been to Bev Smith Toyota several times. The first was after breaking down off of I95. It ended up being a recall issue that was taken care of quickly and efficiently. I had also had a squeak that was driving me crazy and I had 5 different shops look at it with no progress. The guys at Bev Smith found my radiator was loose and took care of it. My last visit was for an oil change and tire rotation. I want to stress that each person I interacted with treated me with nothing but respect and because of their professionalism, I have found my go to shop for all of my automotive needs. Each person I interacted with appeared to have customer service as their primary focus and it has made me a long term customer. Excellent all the way around. I only wish I had taken down names in order to have them for this survey. Outstanding job!!! Thanks for being mindful and contributing some peace into your customer’s lives.
8/23/2022
John B. VERIFIED CUSTOMER
Thank you for Pablo‘s great service
8/23/2022
Ronald C. VERIFIED CUSTOMER
Kim gave me excellent service
8/23/2022
Wanda H. VERIFIED CUSTOMER
Pablo was very friendly and professional.
All my requests for this service call were met.
8/23/2022
Louie N. VERIFIED CUSTOMER
Was very Happy this morning for my 1st Toyota Care Service. The Service and the Tech was great. Even went back to talk to the Financial Manager. Couldn’t ask anything better out of a Dealer. They actually care at Bev Smith. I was a Tech years ago. Very Satisfied
8/22/2022
Thu T. VERIFIED CUSTOMER
The service was quick and well done.
8/22/2022
George W. VERIFIED CUSTOMER
I’ve owned several different makes of vehicles, and had them serviced at the respective dealerships. And I’ve had a variety of experiences. But none of them can come close to the exceptional experience at Bev Smith Toyota. We know at some point it’s going to be time for a single family vehicle. And we’re certain that it will be from Bev Smith Toyota. Not because of the sales process. It’ll be because of the service department.
8/22/2022
Randall K. VERIFIED CUSTOMER
Very professional and service was fast and efficient
8/22/2022
Latoya W. VERIFIED CUSTOMER
NA
8/21/2022
Hayley Evans. VERIFIED CUSTOMER
Scot was super nice and professional and updated me on everything they were doing to my car. He made sure that I felt safe driving my car.
8/21/2022
Rachel R. VERIFIED CUSTOMER
Mechanic report is incorrect. This is not the first time this happened. You guys want to scam people.scam those who doesn’t know anything about car.
8/20/2022
Jerry R. VERIFIED CUSTOMER
Tyler did a great job diagnosing what was wrong, which was the service dept did not properly attach my hub caps after my oil change and tire rotation 2 weeks ago. Need to tell your techs to pay more attention before they send the cars back out to the owners.
8/20/2022
Bradford S. VERIFIED CUSTOMER
Tyler was great as always
8/20/2022
Brooke G. VERIFIED CUSTOMER
My car was fixed and in a short amount of time!!
8/20/2022
Sandeep S. VERIFIED CUSTOMER
Car wash should be included
8/20/2022
David H. VERIFIED CUSTOMER
I miss Tim but Scott did a good job and got me out of there I a fairly respectable time.
8/20/2022
Maryann D. VERIFIED CUSTOMER
The experience was terrible they take a vantage of people make them run around and real bad experience do not recommend them to anyone
8/20/2022
Deborah C. VERIFIED CUSTOMER
Kim Vest is an asset to Toyota! Kim is always willing to answer any questions that I have. She has gone above and beyond