Bev Smith Toyota Auto Repair Service

As usual Kim did a great job. Once back home, I noticed a text from Sales asking if I wanted a trade in quote. They should have stopped in the waiting room.

Tyler K Johnson is the man, he is always on top of things, thank him for me!

Tyler and the staff at Bev Smith Toyota always take good care of my Car that's why I don't go anywhere else .Thank you very much.

On time and great service

Tyler was great as always. Pretty quick service, and straight forward, but very disappointed. Upon returning home, I went through my service report from this service, as well as last service (quicker than the recommended 5k service timeline). In December, I was given quotes for multiple items, such as serpentine belt, rear brake pad replacement, among others. Today I had a common issue that is recommended for 2020 Toyota Corollas. The engine light was on and with some research and guidance from Tyler, the engine bypass valve needed to be replaced. I was told there was a leak in my valve and needed to be replaced. I took it for face value and agreed. The service charge was significantly higher than expected. Tyler mentioned he would give me $50 (doesn’t really help much at all), but I was gracious that he said he would help me there. Once I got home and reviewed the service checklist from this service and last, I noticed major inconsistencies. None of the recommended services from December were listed, and all of a sudden they were marked green. The serpentine belt and the brakes seemingly are in perfect condition. I made zero changes to my car since my last service, but suddenly, those are no longer recommended. I prided myself in coming to Bev Smith because I had the trust that they were honest. Now unfortunately that trust is broken. I was taken advantage of and given false information ok my vehicle and am extremely frustrated and disappointed. Tyler was not there to give me a rundown on my service aftermath, and I was left to find this information out of my own. I am requesting you contact me at ****-****-xxxx to discuss this matter in depth. I am extremely disappointed and disrespected with this type of shady service work. Unfortunately I do not trust this service department with my vehicle and will be taking action to rectify this in the way I see fit if I am not given the trust and respect I have given this dealership.

Kim is the best!

Kim is the best service advisor that I have interacted with in my 50 years of owning cars on various brands.

I was there for an hour and a half

Thank you

I don’t like the way the advisor help me. She was very distracted and I feel that she was not helping me right. I am pregnant and when I arrive at my appointment time for service she even told me that I have to wait 2 hours. lol. Isn’t that crazy ? When I went to the waiting area there was only 2 more customers and after 15 mins they were done. Soon like around 30 mins the advisor Jamina came with my car ready. Really 2 hours ??? I just find that there is no mercy with a pregnant woman to tell her she have to wait 2 hours without even offer me to take me home. Didn’t like at all the wait she treat me.

Always a pleasure!

It was a pleasure working with Anthony Michael. It was the 1st time to have my car service and ready within the hour.

Yes l am very satisfied

Kim is a great service provider. She is a great help.

I really appreciated working with Anthony the service technician he was very professional and he made sure to resolve the issue I had with my car????

Janina was a pleasure to deal with, she was not only a true and ethical professional but just as important a great human being. The only negative had nothing to do with her but with the time it took for our car to be serviced (over 3 hours) but maybe it was do to the whole dealership being under construction so this time I will give you a pass.

Already done.

Kim is a great asset to the company.. she has perfect customer understanding and skills to please the customers with exceptional courtesy. Your so lucky to have her on your team..????

Heaven was good. Service dept was not able to help with my concerns. Found both items normal. Not happy with Toyota

great job