Once again I waited over 2.5hours. I understand things happen but if you have an apt. At 10:00 & you don't plan on servicing it until 12 just tell me and I'll bring it in at 12. Also, this was the 2nd time getting my oilchange they never changed my sticker in the window. Last time they forgot to change the sticker AND forgot to reset my mileage till service. If I'm gonna be there for 2.5 hours at least do the job properly. The service guy was nice an apologized but it's frustrating bc my time is important as well. Oh and you have these benches with plugs to sit so I could use my laptop while waiting and the outlets don't work. Watching your guys play on their personal cells phones in the waiting room, laughing,cutting up makes the customer waiting feel like they aren't important. Maybe have them act more professional.
7/22/2022
Maureen G. VERIFIED CUSTOMER
You guys always do a great job!!
7/22/2022
William H. VERIFIED CUSTOMER
Daniel is an exceptional Technician. He asks questions. We ask questions. If he doesn’t know the answer, he finds out the answer. Work is done extremely well and our car is spotless! Invoice pick up was very fast. Love getting our Telluride serviced at Bev Smith Kia. Bill Hill
7/22/2022
Leonel G. VERIFIED CUSTOMER
Thanks Kia and thanks Jo Jo for your service.JoJo is a wonderful person..
7/22/2022
Richard L. VERIFIED CUSTOMER
Ok
7/21/2022
Mary K. VERIFIED CUSTOMER
I am very pleased with the service provided by Adam. I will return for necessary service. Thank you
7/21/2022
Jasmine L. VERIFIED CUSTOMER
Bobby Joe was very polite
7/21/2022
Gail O. VERIFIED CUSTOMER
Bobbie Jo was very helpful, friendly and knowledgeable.
7/21/2022
Kim M. VERIFIED CUSTOMER
Have to say today was the first time that I was impressed with the gentleman that greeted me for dropping off my car early. For the service advisor and especially the gentleman who picked me up and brought me back to the dealership the driver. Also the lady that was the cashier today was a very good experience if every time I went to your dealership that was my experience I would rate you 100% all the time. Sadly that hasn't been the case but today was exceptional. Thank you so much appreciate it.
7/21/2022
Todd K. VERIFIED CUSTOMER
Great job
7/21/2022
Kenneth R. VERIFIED CUSTOMER
Inaya was great but here’s my issue my suv was supposed to have been picked up at 8:30 am sharp but when that time came no one was here, so I called but it seemed like it was a surprise to everyone so after they checked I finally got a call back about 10-10:30 saying the porters were on there way this was on a Monday it turns out I didn’t get my car back until late Tuesday at around almost 5:30 pm too maybe 6 or so but in all that time the detailing portion was never done so on this coming Monday I’ll have to let them take my car once again to get the detail that should’ve been done on that Monday when they had to wait for the head mechanic to fix the sensor that was giving me error messages. It just doesn’t make sense to me it’s called a plan of action if one thing isn’t able to be completed then you have a plan in place to move to the next item on the list not to sit there and waste my time and my day with having to move my schedule around for something that should’ve been planned out before my car was ever picked up if they knew they needed a person with specialized skills to repair it then they should’ve made sure that person was there that day and not off.
7/21/2022
Rodyel L. VERIFIED CUSTOMER
Exelent
7/21/2022
Dorothy C. VERIFIED CUSTOMER
I noticed today that the staff inside and in the work bays were unprofessional in their way of attitude and respect.
7/20/2022
Michael L. VERIFIED CUSTOMER
Great Customer Service. Very friendly!
7/20/2022
Deymi A. VERIFIED CUSTOMER
JoJo was very helpful and friendly. Great customer service. She explained the service that was performed in the car.
7/20/2022
Ellen D. VERIFIED CUSTOMER
Adam and the service staff were helpful and efficient and gracious
7/19/2022
Patricia D. VERIFIED CUSTOMER
Adam was very helpful when there was an issue with my service. I appreciated how he handled the matter.
7/19/2022
Jasmine L. VERIFIED CUSTOMER
Well my tire went late once I made it to Okeechobee. Liz was great
7/19/2022
Paul B. VERIFIED CUSTOMER
Adam was very professional and customer friendly. He explained what services are needed, how long it will be and his recommendation.
7/19/2022
Debrina W. VERIFIED CUSTOMER
My car was serviced aweek or so ago...AND Was NOT a GOOD experience!!!!
My FIRST BAD EXPERIENCE at KIA service in 12 years.
#1 my reason for service was I had a flat tire.
#2. I called for appt, requested my tire be ordered and that I had roadside assistance program to cover the cost.
I was informed when the tire would be in stock and made my appt for 11am.
#3. I WAS THERE FROM 11 till 2pm FOR A TIRE CHANGE!!! No one came to explain why there was such a delay !!
#4 FINALLY, I told service personnel I had to be at work by 3:30 in Vero Beach and to PLEASE get this tire changed...
#5 I wound up being an hour late f I r work
#6 I was never given a service summary and was told it would be enailed to me. But, it never was.
#7 FINALLY, the tire was changed but all the other pressures did not match. Manufacturer suggests 36psi but the new tire was 38 and the other tires were at 34, 33 and 31. The tires were also NOT BALANCED...and my ride is very uncomfortable!!!
This was a very disappointing service appointment and I am very displeased.