We were two and a half hours to get a scheduled oil change. What good is it in making an appointment I think I could have driven in without an appointment and got an oil change faster.
8/15/2024
Andrew S. VERIFIED CUSTOMER
Very thurough
8/15/2024
Shern D. VERIFIED CUSTOMER
I wish to compliment your service department. Kevin Engle kept me informed and made sure I was aware of the status of my vehicle. He did a great job of explaining and helping me understand what was happening and getting the vehicle back to me in a timely manner. Thank you.
8/15/2024
Fawn P. VERIFIED CUSTOMER
Had an 11am appointment, when making my appointment I explained I had to be to work at 4. I live 40 minutes away and still had to get ready. They told Mr no problem. When dropping off my car I noticed they were extremely busy. I explained to Kevin again the urgency of time, I even offered to leave and reschedule. Kevin told me my car would be ready at 130 then said just incase let's make it 2. Thank God while waiting for me car I decided to purchase a new car, which Kevin had no idea. I finally received a text from Kevin at 415 telling me my car was ready. This is unexceptable and has happened to me another time. You know the saying 3 strikes and your out
8/15/2024
Hernando M. VERIFIED CUSTOMER
Excelente servicio gracias
8/15/2024
John H. VERIFIED CUSTOMER
On my 3rd visit to the Dealership the engine overheat issue was correctly diagnosed.
Why it took 3 visits is another issue, but the K5 is running fine now.
Thank you for your consideration.
8/15/2024
David H. VERIFIED CUSTOMER
My first service visit. Everyone was very courteous and professional. The only negative was I waited 2 1/2 for service to be completed.
Next visit I will schedule in am and then go to work.
8/14/2024
Steve R. VERIFIED CUSTOMER
Very understanding man,I have a lower intestinal problem with a lot of pain, he got me in and out in good timing
8/14/2024
Patricia D. VERIFIED CUSTOMER
Pablo was outstanding, professional and attentive to my requests. He took the time to update me on progress as I had a lot of work to be done.he definitely is an asset.
8/14/2024
Robin T. VERIFIED CUSTOMER
She was very polite and professional. I enjoyed speaking to her. Thank you Jamie ??????
8/14/2024
John T. VERIFIED CUSTOMER
Oil change, multi-point insp., and new windshield wipers, and yet, zero windshield wiper fluid in the car. Also, all your employees look like they are ready to melt wearing black synthetic uniforms in the crazy FL heat. This is FL, have some compassion, switch to a no iron cotton! Maybe an eye catching tropical print? No wonder the washer fluid was skipped. Everyone looks like they're exhausted from the heat.
8/14/2024
Keli S. VERIFIED CUSTOMER
Cory was great! Thanks
8/14/2024
Richard W. VERIFIED CUSTOMER
Waiting, watching the lane next to me move four cars and the lane I was in moved one vehicle and no acknowledgement while I waited.
8/14/2024
Steve Z. VERIFIED CUSTOMER
Kevin did a great job was very helpful and I was very comfortable with all the service
8/13/2024
Anne P. VERIFIED CUSTOMER
Cory was polite, efficient and I was in and out in about an hour!! Thanks Cory!!
8/13/2024
Bonnie S. VERIFIED CUSTOMER
Very professional and efficient. It was in a timely manner. Also Pat talked to me about a trade in for my car. So I would be able to get all my answers.
8/13/2024
Oneida W. VERIFIED CUSTOMER
Gm my car wasn't serviced the lights are still on and it has no oil in it no one even did an oil change or anything and it's extremely hot under that car as if it's about to explode
8/12/2024
Melissa C. VERIFIED CUSTOMER
Fred is always amazing, friendly and very helpful!
8/11/2024
Jose G. VERIFIED CUSTOMER
First time ever someone else help me at the service area and told me my representative will call me, I got check in and after that nothing happen, never called and my representative never knew I was there until I talk to him 1.5hrs later to know my status. No communication with coworkers is bad, and my service was half way done because no communication. Bad.