This is my third time working with Caitlin. Each time she is so pleasant and professional! I feel like she gets me in and out as quick as she can. It’s a pleasure working with her each time I come! 10/10
10/27/2024
Kendall W. VERIFIED CUSTOMER
Caitlin is always a great help. I really do appreciate her.
She always got a great smile on her face and some good conversation.Great part of you guys team.
10/27/2024
Manuel R. VERIFIED CUSTOMER
Everything was good today.
I would like to say that Danny's job is outstanding receiving the customers.
10/26/2024
Jeff N. VERIFIED CUSTOMER
Fred was friendly and professional. He got me in on time and had me on my way quickly
10/26/2024
Joel M. VERIFIED CUSTOMER
Kevin was great at taking care of my recall today , he was very informative and profesional, he deserves a 10. Now in regards of the company KIA or the dealer location I was very disappointed to hear that the KIA could not keep up with parts. I have lease a 2024 Telluride and it’s been a year and I ran into an issue with the window trim falling off from the right side of the vehicle the adhesive has defect and is not strong enough to keep the aluminum and rubber trim in place , apparently KIA is aware of the issue but is unacceptable that I have to wait for months because the part is not available.
10/25/2024
Teodoro G. VERIFIED CUSTOMER
Thanks
10/25/2024
Irlanda D. VERIFIED CUSTOMER
Pablo es muy amable, respondió mis preguntas rápidamente y solucionó los problemas de mi auto. Excelente servicio. Gracias Pablo ????
10/25/2024
Kevin R. VERIFIED CUSTOMER
I rarely respond to these but I felt Kevin did such an exceptional job that I had to. What most satisfied me even though the work still has additional issues, is his excellent communication skills and the way that he truly listened to what I had to say so that the troubleshooting on the vehicle was done properly. I saw a printout of what he thought was the issue based on what I stated and it proved he was truly listening. When I pulled into the dealership everybody was very polite and well behaved and professional. That's so important nowadays. I wished I could afford to trade my car in but I can't otherwise I wood and I would do it through bad Smith Kia because of the way I was treated today. Apparently my friend just bought a Kia K5 from your dealership and I only wished I would have known that I could have gotten that same car or one like it for around the price she did or I would never have bought my other car which was used from Infinity of Stuart. The experience with infinity of Stuart is the worst car purchased experience I've ever had.
10/25/2024
Miriam R. VERIFIED CUSTOMER
Great Service
10/25/2024
Lynne W. VERIFIED CUSTOMER
Pablo was great
10/25/2024
Shonie S. VERIFIED CUSTOMER
Catilin is phenomenal!!!!
10/25/2024
Doris T. VERIFIED CUSTOMER
Angela was fast and very efficient. She explained the process and I did not have to wait to be taken care of. My car was ready a lot sooner than I expected. Very pleased.
10/24/2024
Melissa H. VERIFIED CUSTOMER
Lack of communication within the service department
10/24/2024
Alex V. VERIFIED CUSTOMER
Takes way too long for an oil change. I can’t imagine how much longer I would have been there if it was for something else. They say they are working on the car but upon checking my Kia app nothing had been opened such as the hood which is what needs to be opened in order to get that oil change!
10/24/2024
Mary A. VERIFIED CUSTOMER
We were mote than completely sayisgied with our service experience with Kevin Engle! So much so that we will request his service for future visits!
10/24/2024
Cheryl F. VERIFIED CUSTOMER
Caitlin gave outstanding service as always. I will always request for her assistance.
10/24/2024
Edith B. VERIFIED CUSTOMER
KIA service always dependable courteous customer care.
10/24/2024
Aron T. VERIFIED CUSTOMER
Jamie as well as the rest of today's team that serviced my vehicle were very accommodating. I left today feeling very happy. Best service experience by far. Thank you.
10/24/2024
Steven C. VERIFIED CUSTOMER
Caitlin is very helpful, knowledgeable, hard working and efficient ,