Service excellence is not just about delivering luxury-level service. By definition, service excellence refers to the ability of service providers to consistently meet and occasionally even exceed customers' expectations. ...
10/30/2021
Crystal T. VERIFIED CUSTOMER
Luis was a pleasure to work with! He took care of us.
10/29/2021
Jhunatess P. VERIFIED CUSTOMER
Did not get a call confirming the issue with my car and asking authorization to replace the battery.
10/29/2021
Erwin Z. VERIFIED CUSTOMER
Thank you. Awesome service for me and my vehicle.
10/29/2021
Oilda L. VERIFIED CUSTOMER
Thank You I Appreciate Her Helping Me...
10/29/2021
Bernadine F. VERIFIED CUSTOMER
Luis was very thorough. Thank you
10/29/2021
Simran R. VERIFIED CUSTOMER
he did an excellent job and had great customer service
10/29/2021
OSCAR B. VERIFIED CUSTOMER
I took my car for a fan noise and the air conditioning was not blowing cold air. After I pickup my car the fan noise was still there and there was a humming noise coming from the outside. The technician checked it out and said it was normal. I'm not please with the answer.
10/29/2021
Rachael C. VERIFIED CUSTOMER
Ricardo was excellent. I even left a yelp review noting him. He was extremely helpful and in my opinion went above and beyond to make me feel like an appreciated customer.
10/29/2021
Carlota L. VERIFIED CUSTOMER
My Service Advisor Felix is very professional and very service oriented. I highly recommend Rock Honda.
10/29/2021
Elias S. VERIFIED CUSTOMER
Thanks.
10/28/2021
Angelica P. VERIFIED CUSTOMER
Eddie provided excellent customer service, kept me updated on my Vehicle and made sure it was ready on time.Thank you Eddie for your great customer service!
10/28/2021
Terrence R. VERIFIED CUSTOMER
The Advisor who was helping me left work due to sickness. No one told the customer, no handoff was done. I sat from 8:30a until almost 3:00p and no one was even working on my car. I asked 3 employees and no until the 4th person went to find out the eta on my car being finished. And that’s all I wanted. I had to be taken home by courtesy only to have to come back by courtesy to get car. I was told that a part had been scheduled for delivery at 4:00p which I believe was a lie. Customer service was terrible and for that I will never come back to Rock Honda.
10/28/2021
Mike F. VERIFIED CUSTOMER
Friendly
10/28/2021
Alfonso M. VERIFIED CUSTOMER
Your process is very slow and some not all personal is not very friendly.
10/28/2021
Frank U. VERIFIED CUSTOMER
Michelle was very helpful
10/27/2021
Dominic E. VERIFIED CUSTOMER
Thank you Michelle for your time and for thoroughly explaining everything to me. Your amazing customer service is greatly appreciated.
10/27/2021
Juan M. VERIFIED CUSTOMER
Ronny was very professional and friendly, appreciate his service!