Rock Honda Auto Repair Service Center

Eddie Flores was so awesome. He was always in communication with me regarding my vehicle. Awesome customer service. I will continue to return to Rock Honda for all of my services needs.

Great service!

Yvonne was great she helped me out a lot

Tengo mucho tiempo haciendo servicio en rock Honda Mariano un excelente trabajador muy atento y amable. Muchas gracias.

The service is wonderful definitely im coming back Andy was kind and helpful with the process of fixing my car i give 5 ???? to rock Honda thank u for amazing experience

Best service I ever had !

He was GREAT...SHAFIG WAS THE BEST..

Everything was great!

Good Job thank yuo

Rufino was very helpful and kept in contact with us and made sure we understood what was happening with our car. Great Service!

He went above and beyond to give excellent customer service:)

Upon arriving to the service center, I was immediately greeted by Kevin Colon within a few minutes. It was mentioned to me that he used to be an technician from relations manager Yvonne Medrano. I wasn't properly greeted or welcomed by Mr. Colon. It didn't feel personable because he didn't how any empathy towards the situation. He went into the car and said the oil change could possibly be changed, he was not certain. That is not true because I have taken it twice since this vehicle has had a collision incident to another dealership in El Monte. Just based on only this one suggestion based of his previous technician knowledge is disappointing. As a customer, it makes you wonder why there was a switch of position titles from technician to service advisor but hey I am not here to judge him on his personal knowledge. Being a technician requires a lot of knowledge and stress. I understand each recommendation/suggestions made from a service advisor, even if the service is not taken they do receive commission on it. I am fully aware of that as well now that internal information has been relayed. I have to say, everything makes more sense as the picture comes along.We headed in to his desk. The front of the vehicle has been in a "fender bender/ collision" from what Kevin stated. Later on when escalating this matter, he targeted that I was incorrect about my word choice of calling the vehicle a "fender bender". He corrected me something so ridiculous and unimportant, yet it came from him in front of the manager Yvonne Medrano. I stated it was in a crash prior with the owner of the car. That was just poor choice of customer service given the fact that a service advisor needs to point out. The impression Mr. Colon gave off was very egotistic. He stated "any" Honda Dealership would charge you the same price, which was proven false by products and concerns department and the relations manager. Kevin quoted me $435.00 for the moon roof and $145.00 for the key issue. If he would have been more open to hearing my opinion instead of cutting me off with impatience because I was questioning his knowledge; I would have been more open to accept his answers. I even asked him to double check that but he never even offered to check with a supervisor or manager because her persona was that he used to be a technician. You used to be one, yes, there must be a valid reason why your not anymore. Whether its a personal decision or a business decision made on your behalf, there is a reason why something so simple become so escalated. I made a inquiry call to Derek with Ontario Honda. I explained the situation with the "fender bender/ collision" and he promised via over the phone that it would not be a problem for the two issues to be diagnosed at $145.00. Again that is for the key and moonroof issue.It's about your delivery of service. Yvonne serviced my call and verbally promised they can match the price given the situation. She stated it shouldn't be a problem if the other dealership would be able to do it. I let her know I needed to confirm if I wanted the service and she would relay the message to Kevin. Somewhere upon relaying the information to Kevin and me requesting for a shuttle, I bumped into him and he said they can not do it. The back and forth of empty promises since 7:20 a.m. is exhausting. I had to call operations and concerns customer service after speaking to egotistic service advisor Kevin then to find out Yvonne was somehow purposely persuaded by her all time employee Kevin. If I had left, I would have wasted my time trying to come back to only expect the service could not be done. Kevin offered happily to speak to her as if he was proud what he said was true. He wasn't empathetic about a customer having to consider to pay a large dollar amount of $580.00. What really alarms me is that he sat in the office with the manager and repeatedly relayed the same information the third time around how he wish he could it for me. That was the only time he smiled but he could not giving the reason that the company has liability. He stated Honda has a credit card and depending if the issues were at customers fault, the regional manager at this location can not afford that. The delivery of this information felt like he was in an argument with me. It is nothing personal, this is strict business. There isn't a need to relay your personal emotions into a business transaction. Not only could I feel but I can visually see Kevin's irritation level arising with each unappealing answer I relay back to him.To top the frosting on the cake, after I spoke to both of them, Yvonne made a personable comment towards me. She stated "You're a tough little cookie, huh?" Being a relation manager working at a huge company such as Honda, if this is the service you commend on then I do suggest further coaching as a precaution.

Very good experience. Kevin made us feel comfortable and addressed all of our needs.

He is so friendly and helpful.

Not only was i extremely unsatisfied with my service but even making a phone call to set up an appointment for service was disappointing. I was on hold for more than half an hour and had to hang up several times and call back to get a hold of someone in the service department.

Fast and efficient. Thanks again

Satisfied customer

Excellent service!!!

Great Job Iris!

Took a long time for someone to service me when I arrived. Service department was helping other customers that arrived after me. Had to flag down an employee to help me. Car wasn’t washed after service. Usually they rinse your car off after service.