Toyota of Murray Auto Repair Service

Cheyenne was wonderful!! Very informed had the answer to all my questions and concerns! Very pleased with the men who worked on my car!!!

Very fast and friendly.

Very friendly. Great service.

Yes my son took it. Today.

I had made appointment for Murray Utah. And they corrected it and got me in on the same day even though I had scheduled for Murray Utah. Not sure how I did that but thank you for being so helpful.

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Always good service and very much appreciated

Just rotated my tires

My vehicle was left in 4 wheel drive mode which confused me before I found out. Not used to it in the summer!

The service met expectations and was accomplished in a timely manner, keeping me informed along the way.

Bought my car always return for service. Have been well sap. My only disappointment with Toyota is how the patois not holding up well satisfying with other things

Cheyenne was very thorough and efficient!

The people working at the desk were outstanding. They were hospitable friendly and informative. They should get a raise.

I got out cheaper than expected. I left satisfied with a fair charge.

Should not have taken 2hours everything else was great

Well done

Thank you great service

Assume service

I’m writing to formally express my serious concern and disappointment regarding how my vehicle was handled at your Murray, KY Toyota service center. I brought in my 2023 Toyota RAV4 (2T3P1RFV5PW378114) for diagnosis after it was mistakenly fueled with diesel. Your team provided a diagnosis suggesting spark plug damage and possible engine failure, and even went so far as to recommend a complete engine replacement with a used engine with no warranty. I had the car towed to another certified Toyota dealership for a second opinion. Upon inspection, they found that your service team had not even drained or cleaned the diesel out of the fuel system — a basic and necessary first step. This failure to perform standard protocol is the likely reason the car wasn’t starting. Additionally, the second dealership confirmed that: • The spark plugs are in good condition. • There are no signs of catastrophic engine damage. • They estimate the car can be running after approximately 3 hours of labor and a sensor replacement, which is vastly different from what I was told. I paid your dealership for diagnostics under the expectation that a proper inspection would be done. Instead, I was misled and nearly moved forward with an unnecessary, expensive engine replacement that could have cost thousands. I am requesting: 1. A full refund of the diagnostic fee I was charged. 2. A written explanation of why proper fuel contamination protocols were not followed. 3. An internal review of this incident and assurances that this will be escalated appropriately.

All good .