Toyota of Murray Auto Repair Service

Assume service

I’m writing to formally express my serious concern and disappointment regarding how my vehicle was handled at your Murray, KY Toyota service center. I brought in my 2023 Toyota RAV4 (2T3P1RFV5PW378114) for diagnosis after it was mistakenly fueled with diesel. Your team provided a diagnosis suggesting spark plug damage and possible engine failure, and even went so far as to recommend a complete engine replacement with a used engine with no warranty. I had the car towed to another certified Toyota dealership for a second opinion. Upon inspection, they found that your service team had not even drained or cleaned the diesel out of the fuel system — a basic and necessary first step. This failure to perform standard protocol is the likely reason the car wasn’t starting. Additionally, the second dealership confirmed that: • The spark plugs are in good condition. • There are no signs of catastrophic engine damage. • They estimate the car can be running after approximately 3 hours of labor and a sensor replacement, which is vastly different from what I was told. I paid your dealership for diagnostics under the expectation that a proper inspection would be done. Instead, I was misled and nearly moved forward with an unnecessary, expensive engine replacement that could have cost thousands. I am requesting: 1. A full refund of the diagnostic fee I was charged. 2. A written explanation of why proper fuel contamination protocols were not followed. 3. An internal review of this incident and assurances that this will be escalated appropriately.

All good .

All good!

Thank You for your good service.

Timely. Efficient

All is well. Thanks!

She stayed in contact with me letting me know the progress of my car being fixed. I appreciated that!

Robert was courteous and professional. He took care of what my car needed. I was well pleased. Marilyn Y

Robert always provides excellent and timely service.

Always good service!

Excellent

Mr. Tucker in the service department did an excellent job in communication.

Thanks I appreciate your service

The service team was very friendly and personable and made it a very positive experience.

I did ask about getting a new fob. Mine no longer works.

Great service. Office was incredible

Timely, thorough 10K Service - thanks.

Robert was very helpful and professional. He let us know what needed to be done and explained what had been done to my truck. The whole operation at Toyota if Murray were just great.

Your service department is always polite, helpful, and attentive. Superb service