Danielle was AMAZING patient and kind ! thank you so much
5/31/2025
Maria F. VERIFIED CUSTOMER
Micheal Connelly was very helpful and he always kept me notified with updates about my car. Michael is very cheerful and he always reach out to checked in if I had any questions or concerns.
5/30/2025
Jorge A. VERIFIED CUSTOMER
Good customer service from Mr Perez
5/30/2025
Betty L. VERIFIED CUSTOMER
Delay in response. Seems like departments and staff don’t communicate with each other. Need to follow up more than 3 times to see what’s going on with my vehicle. My vehicle was at the dealership for almost 4 weeks. Been paying for a vehicle that I can’t use. Just lack of communication. Very dissatisfy.
5/30/2025
Gladys F. VERIFIED CUSTOMER
Good Job
5/28/2025
Teresa C. VERIFIED CUSTOMER
Ernesto was nice and helpful. My repair was not completed but I was charged as if the work was done. So unhappy with the service
5/26/2025
Yvette E. VERIFIED CUSTOMER
No communication at all!! Was told several times I would get a call back, never did! Not one update and they had my car for 6 days!
5/26/2025
Lisa H. VERIFIED CUSTOMER
Stained interior with grease and the charging port in the same area no longer works.
5/26/2025
Yolanda P. VERIFIED CUSTOMER
Mike is the best!!!
5/25/2025
Robbie D. VERIFIED CUSTOMER
Your service prices are too high. Wait time is ridiculous without a service rep to update you on anything. I have been a customer for a long time. I have bought 2 cars with Kia and this service experience has been the worse. Hope I don’t ever have to come back.
5/25/2025
Susan B. VERIFIED CUSTOMER
Mike is simply the BEST!
5/25/2025
Trisha S. VERIFIED CUSTOMER
Eric is the best!!
5/25/2025
Doug J. VERIFIED CUSTOMER
Mike is a great asset for an extremely busy dealership!!
5/25/2025
Alissa C. VERIFIED CUSTOMER
We did not leave our vehicle with Covina Kia. the price of $303 for just an oil change is insane. We just got the same service at Jiffy Lube for 55% less. And the customer service was way nicer.
5/24/2025
Bernadette G. VERIFIED CUSTOMER
I was satisfied with the service and everyone was nice and helpful. Thanks, Covina Valley Kia for a job well done.
5/24/2025
Jhenny R. VERIFIED CUSTOMER
Staff greeted me right away. My advisor was pleasant and respectful. Service maintainance was done in a timely manner and they kept me updated while working on my vehicle. So far great customer service.
5/24/2025
Goldielynn M. VERIFIED CUSTOMER
I was not given a clear time frame on how long it would take to get my car fixed. Every time I called, there should be an answer by the next day. Never reached out to give me any updates. All I received were text messages to not hesitate to reach out, any questions or concerns etc. when I respond to the text, NO RESPONSE. This is not the first time that I have been here and received this type of service. This will be the LAST TIME that my family and I bring our vehicle to COVINA KIA. I will also spread the word about such horrible service that I received here.
5/24/2025
Kajayr K. VERIFIED CUSTOMER
Michael is the absolute best
5/24/2025
Paul C. VERIFIED CUSTOMER
Mike is always great
5/24/2025
Craig W. VERIFIED CUSTOMER
George is always great. I was on a cruise for the week and I wasn't able to respond to the text messages I received. My wife took my car in for the oil change. The bill was 300 and is too expensive to continue to get oil changes here. However, I have no complaints with my service here. Thank you George for your professionalism and you are always accommodating and helpful.