I am very pleased with the service and customer service. I was explained in detail all the work that was done. Also I was offered a loan, which I am grateful.
Thank you KIA and Mr. Ernesto Gil.
Esther M Lupian
****-****-xxxx
6/13/2025
Gladys M. VERIFIED CUSTOMER
I love my car now..
6/12/2025
Juan G. VERIFIED CUSTOMER
Great customer service Michelle Tejeda she was above and beyond thank you.
6/12/2025
Priscilla F. VERIFIED CUSTOMER
Excellent service.
6/12/2025
Laurie J. VERIFIED CUSTOMER
I am so thankful that I chose KIA of Covina, everyone is always very kind and helpful!!!!! Michael did exceptional.
6/12/2025
Yesenia C. VERIFIED CUSTOMER
Was on hold with service for over 20min. Had to make several calls to service again and trued 3x begore someone was able to transfer It took more than 24hrs to tdceive my vehicle back . Ince i received it check engine light was on. Tiok vehicle back and was told i would receive my car back the same day and it wasnt ready the same day.
6/11/2025
John R. VERIFIED CUSTOMER
Always very professional and courteous.
6/10/2025
Cherylmark K. VERIFIED CUSTOMER
George was so nice to me that I made him cupcakes ???????????? ask him! Service department tried hard to find my part and got my car back to me early which I appreciated!
6/9/2025
Jianmin T. VERIFIED CUSTOMER
When I get my new car I supposed to get free maintenance 10 years or 100,000 Mile for free. But the services guys ask me to do additional maintenance and not for free. Because I have to rush for another appointment after maintenance. I’m worries to be later for my next appointment. That why I’m not going to say no. I agree to pay about $130. Maintenance almost done and he call me to get another thing to be done. I really don’t like that. I hope you guys can help me. Please
6/9/2025
Cassandra H. VERIFIED CUSTOMER
Ernesto was very personable, charasmatic and kind. I will continue to bring my car back for future maintenance!
6/9/2025
Gabriella F. VERIFIED CUSTOMER
Michelle was friendly and knowledgeable. The only down side of our experience was that no one kept us informed of what time our car would be ready for pickup. We had to reach out 2 times, the 2nd being just before they closed. Besides that, we had a good experience.
6/8/2025
Alexander I. VERIFIED CUSTOMER
Eric was courteous, friendly & helpful. He was also very knowledgeable when asking him about issues with our vehicle he knew exactly what we were talking about.
6/8/2025
Estella N. VERIFIED CUSTOMER
He was very concerned the issue I was having with my car explained to me to other issues that are coming up in the near future thank you
6/8/2025
Wonsang Y. VERIFIED CUSTOMER
Perfect. He is super nice. Among the employees of Kia I've met, Ernesto is the best employee.
6/8/2025
Lance D. VERIFIED CUSTOMER
Your employees are stupid and lazy, which tells me that the stupidity is institutional. You WANT to be stupid and lazy. So congrats. You run a business like dumbfuck cracker trash.
6/7/2025
Conrad N. VERIFIED CUSTOMER
Courteous service by dedicated staff. Nice job.
6/7/2025
Mark D. VERIFIED CUSTOMER
Danielle, isanEXCELLENT service advisor!Her knowledge and patience with me, and my many questions, was outstanding!
6/7/2025
Cheryl M. VERIFIED CUSTOMER
George was extremely helpful and very nice .
6/5/2025
Brian D. VERIFIED CUSTOMER
No problem
6/5/2025
Fabiola O. VERIFIED CUSTOMER
I tried making appt.with another women back in April.but she had no customer service phone manners. I waited couple of weeks before treading to call back and thank God Danielle took my call and explained everything to me with a smile over the phone.