Dealership has poor excuse for no more courtesy wash,,,,
6/18/2025
Betsy V. VERIFIED CUSTOMER
Helpful and professional.
6/18/2025
Barbara M. VERIFIED CUSTOMER
Great job. Everyone was very nice
6/18/2025
Carlos E. VERIFIED CUSTOMER
There was spilled in my engine, the oil filter wasn’t cleaned properly. 2 screws were left loose. My bottom engine cover was left dangling.
I’ve been coming here for years, and this lack of incompetence from the tech felt intentional. Or not trained properly.
6/17/2025
Martha R. VERIFIED CUSTOMER
Glad to do business with Mike
6/16/2025
George W. VERIFIED CUSTOMER
Eric was great. Service done on time as promised
6/16/2025
Brian C. VERIFIED CUSTOMER
I was very disappointed when I tried to pick up my car after service. However, I waited MORE THAN 30 minutes after I paid the service. I did not know why it was taking too long. I even asked service inside why is my vehicle not available and no one came to me for an update that they were still looking for my keys. After a while, one of your service reps found my keys behind the printer area.
I did not like my experience for this service because I was late for my next appointment after not getting my car in a timely matter. Also, your service representative, Ernesto Gil is very difficult to understand. Please advise him he can improve by having clearer speech. Sometimes I cannot hear what he’s saying and it ends up mumbling his words.
6/16/2025
Mariza G. VERIFIED CUSTOMER
It’s a pleasure working with the Kia family ! Erick very pleasant
6/16/2025
Jimmy H. VERIFIED CUSTOMER
Job waS very good thank
6/15/2025
Maria O. VERIFIED CUSTOMER
Extremely disappointed with the service at Covina Kia over the last 3 1/2 weeks, particularly with the associate that was holding my car issues (Erik Perez) Lack of communication and a failure to disclose necessary repairs lead to an overall horrible experience with Covina Kia. Engine was swapped and 10 seconds after driving off your lot, my engine light was on. Turns out the O2 Sensor you charged me for is still giving off the same code that caused you guys to swap out the previous O2 sensor in the first place. Unfortunately, this means, I'll have to return to you store and possibly continue with the horrible customer service that your store has provided me with over the last 3 1/2 weeks. Hopefully, I'll deal with a different associate. Fingers crossed. If anyone contacts me, I ask that it be anybody other than Erik Perez. Thank you
6/15/2025
Rebeca C. VERIFIED CUSTOMER
Did not wash my car
Windows weren't clean
6/15/2025
Francine R. VERIFIED CUSTOMER
Great Guy!
Had the best service, was very impressed and happy with my experience.
Thank you George!
6/15/2025
Trisha S. VERIFIED CUSTOMER
Eric Perez is always so friendly, I feel like I’m talking to a friend.
Definitely deserves a raise! ????
6/15/2025
Jerry V. VERIFIED CUSTOMER
Mike is our superhero!!! We would be lost without him.
6/14/2025
Victor M. VERIFIED CUSTOMER
All ok
6/14/2025
Patricia F. VERIFIED CUSTOMER
Na
6/14/2025
Henry S. VERIFIED CUSTOMER
The dealership informed me that my car was going to be returned without a car wash but with my windows cleaned and car vacuumed. It was returned without cleaned windows or vacuumed
6/14/2025
Rosemary O. VERIFIED CUSTOMER
Waited almost 2 hours for basic service. Was not notified when my vehicle was ready, because there was only one person at the service desk checking in customers.