I’m extremely disappointed with the service I received at the Kia dealership in Covina. I scheduled my visit with the expectation of an inspection for my malfunctioning wipe fluid and was told it would take about an hour to two hours. Instead, I ended up waiting almost three hours, only to find out that my car had been sitting idle the entire time because someone forgot to send it in for inspection.
The lack of communication and coordination among the staff was frustrating and unacceptable. Not only did this delay waste my time, but it also caused me to miss important work commitments. When I finally inquired about the delay, no one had a clear answer until someone eventually discovered the oversight.
I expect a much higher level of professionalism and accountability from any dealership. Unfortunately, this experience left me feeling completely disregarded as a customer. I will seriously reconsider returning to this location in the future.
7/30/2025
Adrian P. VERIFIED CUSTOMER
George is the best .Always never fails to give great customer service. He makes sure that my car is taken cared of. He explains very well what is needed to be done in my car. He offers coffee and snacks. He gives me update and good coordination with his colleagues to provide transportation. Thank you so much George Kasem
7/30/2025
Diane M. VERIFIED CUSTOMER
Guillermo was very courteous and informative as to what my car was being taken care for today. He explained what was going to be done and the time line based on the cars that were in line for a service. He is a very good service guy and plan to ask for him on my next visit.
7/30/2025
Noelia J. VERIFIED CUSTOMER
Excellent service as usual. Thank you very much.
7/30/2025
William H. VERIFIED CUSTOMER
Thank u u guys r the best
7/30/2025
Travis H. VERIFIED CUSTOMER
Excellent service and communication
7/30/2025
Ciressa H. VERIFIED CUSTOMER
You all charging close to $200 for an oil change and tire rotation is a damn joke. I left.
7/30/2025
Suzanne M. VERIFIED CUSTOMER
Michael is my preferred service writer at Kia. His customer service is exemplary.
7/30/2025
Alicia A. VERIFIED CUSTOMER
N/A
7/29/2025
Yana P. VERIFIED CUSTOMER
Awesome service! Josh was very helpful and the maintenance service was very timely! You guys rock
7/29/2025
Maureen C. VERIFIED CUSTOMER
He was excellent!!!! Best service ever!!!
7/28/2025
Grisell V. VERIFIED CUSTOMER
Thank you for all your help!
7/27/2025
Barbara T. VERIFIED CUSTOMER
Eric,very knowledgeable and professional.
7/27/2025
Hillary H. VERIFIED CUSTOMER
George was very helpful during my check in and informative
7/27/2025
Ashley C. VERIFIED CUSTOMER
Mr. George Kasem was great! He’s been my service advisor a few times I’ve been in and I’ve never been unhappy. He’s wonderful at communicating and keeping me informed while my vehicle is being worked on.
7/27/2025
Lilia O. VERIFIED CUSTOMER
Mike Connelly has always given me great customer service.
7/27/2025
Rich A. VERIFIED CUSTOMER
Haven’t completed work on the car will finish survey on Tuesday when they are done
7/27/2025
Jeaneene H. VERIFIED CUSTOMER
Great service!!
7/26/2025
Edward M. VERIFIED CUSTOMER
My go to place for service on my car. I was totally blown away by the outstanding customer service they gave me. Extra kudos goes to the receptionist Angelina, who kept communicating with me on the progress of my service.