Covina Kia Auto Repair Service

Karen is very professional. She sets the standard for customer care and service. I have to admit , I am a little disappointed on having to return for my safety replacement part to be installed.

Jonathan is always so friendly and communication skills are on point every time I bring in my vehicle. He answers all of my questions and concerns. Great personality and easy to understand. Taking my vehicle for service has always been scary for me until I purchased my KIA!! Keep up the good work

Only suggestion/request I would make is that your team dry off/clean off the water streak marks left over from putting on the tint. There were a lot of water drip lines around the car.

My service included a tire rotation. My front left tire had a white mark on it from a flat tire repair the week before. It was still in the same position even though they told me the tires were rotated. Now i question the quality of their work.

My first time at kia in Covina. I'm likely to co.e here for all my service needs .

Finally after 2 weeks in the shop. I think you found the problem with our Sportage. Taken several small trips and a weekend in Palm Springs and had no problems. We are starting to feel comfortable again. Thank you Johnathan

Excelente help from Mr tijerina.tks

Fast service

Excellent service tk

Just Thank you.

Excellent service

They discovered that one of my brake lights was out. No one called to tell me because I woukd have told you to repalce it. I was called that my car was ready and no mention of the brake light. When I came to oick up the car is when they told me, but then let mw know they could not change it then because they were busy. Disappointed in that.

Always happy with your people. Thank you

Thanks for good service.

I have always trusted your automobile agency I think your price is in the service department are reasonable and I really think a lot of Mike

Unfortunately I am not very happy with the service that I have been provided with. First off, I was told that for the recall that was needed on my car I needed to call the dealership ahead of time to find an appointment that would work to have the recall service provided. I called and scheduled the service for today, and was told that it might take all day but that they were going to fix it. Despite this, I was then told after taking my car, that they did have the part. Now I have to wait until 08/03 to reschedule the service that I was told would be performed today. Second, the previous time that I brought my car in for a scheduled service I was told that I would need to have my brakes replaced. Since then, I have not serviced my brakes at all, yet today I was told my brakes were completely fine. I do not understand how my brakes were marked as good today when I was told otherwise on my last visit. Thirdly, the staff did not thoroughly explain the issues that I “needed” for my car, instead they said that it was ‘all in the papers’ and prompted me to pay for the basic service that was performed. Upon reviewing the papers, I also saw that they had marked a recommended service for coolant based on my mileage. This was never brought up to me prior to me leaving. Fourthly, while I was about to drive off one of the staff members stopped me to tell me that my rear brake light was out. Then another member came to quickly add it to the service paper that they had provided me with. Again, I don’t understand how this was missed when I payed for a multi spec inspection where this should have been checked. Overall, between these separate circumstances I no longer feel that the service that is being provided is adequate enough to be considered reliable. I look forward to hearing a response. Thank you.

Helpful friendly staff

Great work by Eduardo. Very friendly and efficient

I have always been so pleased with everyone at Kia. I have had such a great experience here that I talked my Sister into buying a Kia. She has always had a Buick and she hated the way the service department at Reynolds treated her. She finally got a Kia shortage and she loves it.

Mike is the best service person you have in my opinion. Always has my interest as a priority