I feel like initially Luis was very kind. But the “initial diagnostic fee that goes toward your repair” is extremely misleading. I was told when I first called and repeated by Luis. But when I got my invoice the diagnostic was still charged and was told it would only be reduced when the second repair was complete bc the part wasn’t in stock. But i already had my thermostat repair and didn’t see anything applied to that. Not sure if this is Luis fault or Honda’s way to trap you. It made me feel like i need to come in with an experienced person to know I’m not being taken advantage of. I went into a Honda dealership to make sure i was getting a good deal but it seems like i was not.
10/1/2021
Cheresse W. VERIFIED CUSTOMER
Okay, thank you.
9/30/2021
Adolfo V. VERIFIED CUSTOMER
All good
9/30/2021
Fernando G. VERIFIED CUSTOMER
Very professional and answer all my questions plus he complete my request
9/30/2021
Anthony C. VERIFIED CUSTOMER
Erik was great! He thoroughly explained what needed to be fixed and why. There were a number of items that we weren't aware of that needed to be replaced. We couldn't afford doing it all so Erik shared with us what he recommended we take care of first. We really appreciated his promptness and great customer service. When we are able to we will bring our vehicle back to Erik.
9/30/2021
Bill D. VERIFIED CUSTOMER
Mr. Charry is the best! Even when it really busy in the service department he seem to always do everything possible to provide good quick service. I would not go to the dealer for common maintenance, if it were not for Mr. Charry.
9/30/2021
Andrew L. VERIFIED CUSTOMER
After some initial confusion with installation pricing, Josh worked with his manager and myself, handled the situation, and I got my parts installed at a reasonable rate and within the same day. I appreciate his help and will be asking for him personally anytime I take my vehicle in for service. Thanks!
9/30/2021
Jamie M. VERIFIED CUSTOMER
Erik always keeps me informed and accommodates my schedule when getting my car in for service …. He is an “above and beyond service advisor “ and I trust his guidance and advice completely!
9/29/2021
Praveena K. VERIFIED CUSTOMER
Thank u so much
9/29/2021
AFTAB S. VERIFIED CUSTOMER
It took too long, price to rotate tires is gone up and the car was not washed.
9/29/2021
Joseph H. VERIFIED CUSTOMER
Had state inspection done. The other Honda place had theirs not working. Thanks Easy Honda.
9/29/2021
Elisea G. VERIFIED CUSTOMER
Gerardo was very attentive and helpful and very efficient and shows genuine concern to his clients. He deserves to be promoted to the next higher rank. Excellent customer service!
9/29/2021
Jamil T. VERIFIED CUSTOMER
Did a great job! Great customer service
9/29/2021
Frank S. VERIFIED CUSTOMER
Erik always gives excellent service every time we have work done on our cars. He goes beyond what his job entails. We’re very appreciative of his assistance & advice.
I had an unexpected problem with my Pilot the day before my husband & I were leaving to drive 3000 miles to visit family. I called Erik since I was just right across the freeway from Easy Honda. He drove over & got my car started then followed me to Easy Honda where the problem was diagnosed. He got it repaired that day so we could leave on our trip as planned. That’s definitely more than he had to do
9/29/2021
Horatius B. VERIFIED CUSTOMER
Joshua did an amazing job! He provided exceptional service when I took my car to get it serviced: unlike anything I have ever seen. I like how he was realistic as to how long the service will take. That’s really important! I have gone to that location for the past 8 years and I have never gotten service like this! I hope the dealership hire more people like him.
9/29/2021
Aura S. VERIFIED CUSTOMER
Thanks to Gerardo for all the help and guidance during the service excellent costumer service
9/29/2021
DONNA D. VERIFIED CUSTOMER
I always get fantastic customer service from Honda.
9/29/2021
Birgitt H. VERIFIED CUSTOMER
I just can’t say enough about Erik! He always follows through and is genuinely interested in you having a great experience. The minute you walk in the door till the moment you leave. I have been working with Erik for along time and he just gets better! Your company is fortunate to have such a valuable employee! Thanks Erik for being the best!
9/29/2021
Amber F. VERIFIED CUSTOMER
Always the professional. Great customer service.
9/28/2021
Linda F. VERIFIED CUSTOMER
I have not driven my car since I brought it home last
Friday. I will drive it tomorrow. It was fine from the dealership to home. Thank U
Thank U very much. I forgot to tell U to rotate my tires. So we will have to do that
Next trip.