I made an appointment ahead of time to have my windshield replaced. I would expect that you would have the windshield on hand. If I had not called the parts department the day before (unknown to the service advisor, who when I arrived saw there wasn’t one and thought it would be an overnight job because the windshield would have to be found), my van would have sat all day for no reason. Surely you look at appointments ahead of time.
I was given an estimate then, which was good because I’d called for an estimate the week before and was given the wrong amount. $1,385 but turns out that didn’t include the adjusting for the cameras and calibration so $1,700 price was much higher (so much for my comparison shopping and deciding the dealer would do it right - that’s a LOT ).
Also, throughout the day, I received no updates or status or something point inspection. I called and had to leave a message in the afternoon re status. I wasn’t called until 5:15 - ready for pickup but we close at 6 pm. And I was half an hour away. Not a good experience.
7/26/2024
Myung K. VERIFIED CUSTOMER
Friendly service .
7/26/2024
Abigail V. VERIFIED CUSTOMER
Takes too long for a simple oil change and tire rotation. Didnt really get updated on anything untill i asked someone for information.
7/26/2024
Jeanpaul L. VERIFIED CUSTOMER
Makayla was great, however the service was not! I came in to fix a chip on my windshield and the chip still remains. So I practically wasted $75.
7/26/2024
William H. VERIFIED CUSTOMER
Completely different experience from all
previous experiences with dealers. You
have seriously changed the paradigm!
7/26/2024
Colin H. VERIFIED CUSTOMER
Service took a bit longer than I expected but Abel was quick booking me ubers to work and back. Very nice to work with took care of my new CRV I purchased from Trinity in the fall
7/25/2024
Lili W. VERIFIED CUSTOMER
Keito did a wonderful job at assisting and answering all the questions that I had! I had no complaints with him whatsoever. Would go back because of him.
7/25/2024
Deborah H. VERIFIED CUSTOMER
I called because I left my stainless steel water tumbler there at Easy Honda. No one has turned it in. I am very sad because I do not have enough money to buy a new one - had to but 4 new tires yesterday!
7/25/2024
Jim P. VERIFIED CUSTOMER
Makayla was wonderful. She eagerly approached me when I arrived, was extremely friendly, stayed until after closing time to wait for me to come pick up my vehicle, and helped me work through some issues with the cost. She is a model for how your whole team should operate.
7/25/2024
Robert G. VERIFIED CUSTOMER
Abel was terrific-friendly, helpful, professional.
7/25/2024
Savannah D. VERIFIED CUSTOMER
Keito kept me informed during the whole service process and has a friendly and warm attitude.
7/25/2024
Philip S. VERIFIED CUSTOMER
Erik and his team did a fast,efficiant job as usual. I will keep coming back.
7/24/2024
Alex H. VERIFIED CUSTOMER
Car still idling rough and knocking noise when switching from electric to gas. I told Rudy about this but he indicated that the tech said it should only happen on cold start. However the rough idling and knocking occurs frequently during and after a commute (when the engine is plenty warm).
7/24/2024
Sandra W. VERIFIED CUSTOMER
Prompt, courteous & efficient!
7/24/2024
Zu-Chuen L. VERIFIED CUSTOMER
No contact
What they need to do is call the customer back when they reach out to them. I left several massages to ask Andy to call me back, I never get a response. He isn't the only one. Easy Honda usually have a good customer service after the changes you don't get good service anymore