Luis is an absolute professional. From the first meeting, he explained what the process would be to repair my car, asked if I had any other issues or concerns, gave the estimated time for repair and arranged a ride for me.
Later he went beyond expectations when he stayed after-hours to arrange a loaner car when my car repair was not completed to perfection. He even had my car washed before my pickup time.
All the extra efforts he puts into his job shows he cares about his job and clients.
3/5/2025
Natalia T. VERIFIED CUSTOMER
Luis has been taking care of our cars for about 4 years. He is very professional, attentive, patient and always makes sure we are understanding and we are good with the decisions regarding the car. He treats us very very well, always very happy and friendly.
I highly recommend his service to anyone!!
3/5/2025
Merary R. VERIFIED CUSTOMER
The things I requested to be done to my vehicle weren’t :(
3/5/2025
Naomi S. VERIFIED CUSTOMER
Had a great experience and Pierre was speedy with his communication
Will be back
Thanks !
3/5/2025
William K. VERIFIED CUSTOMER
Maria was great, kept me informed and very professional
3/5/2025
Steven C. VERIFIED CUSTOMER
Excellent customer service from Erik, I appreciated all his answers to my questions.
3/5/2025
Steph H. VERIFIED CUSTOMER
Everything went well and speedy service. Thanks to Eric and service team.
3/5/2025
Chandan K. VERIFIED CUSTOMER
Great service!
3/5/2025
Yao W. VERIFIED CUSTOMER
Very professional service
3/3/2025
Ramez E. VERIFIED CUSTOMER
Great job working with Eric Baatz
3/2/2025
Henry R. VERIFIED CUSTOMER
Rudy was clear, professional, and polite..Always a pleasure at Easy.
3/1/2025
Mohammed N. VERIFIED CUSTOMER
I live in Katy and have been driving to this dealership (previously was Spring Branch Honda) for service for over a decade because of honest service advisors and reasonable prices. Unfortunately, on this recent visit I realized that neither was the case and this is the last time I will get my vehicle serviced here.
The service advisor seemed more interested in pushing services rather than discussing the options of getting the most critical and only necessary repairs done during these tough economic times.
After the initial inspection was done, I missed the call from the service advisor, but I called back within two minutes but wasn’t able to get in touch with the service advisor even though I called multiple times and even left a message requesting a call back to discuss repairs that had been identified during the inspection. A few minutes later I received a text message indicating that the vehicle was ready. Extremely poor customer service from the service advisor.
3/1/2025
Evelyn R. VERIFIED CUSTOMER
Everyone was nice and my car got fix I am satisfied :)
3/1/2025
Leslie R. VERIFIED CUSTOMER
As always Erik delivers the best customer service!
3/1/2025
Eduardo G. VERIFIED CUSTOMER
Excellent service and recommendations provided by Maria and the team. She understood my needs and provided good solutions, that allowed me to fulfill other commitments on time while my car was being serviced.
3/1/2025
Daniel S. VERIFIED CUSTOMER
Thank you
3/1/2025
Bob G. VERIFIED CUSTOMER
Luis did a great job!
3/1/2025
Pedro A. VERIFIED CUSTOMER
I really like seeing a familiar face and I remember Mikayla from my last visit. She could work in a hotel because she is very attuned to hospitality and customer service. She listened to my needs, went over critical information, very great experience. I would say I got even better service with her than I do at the luxury car dealers.
I don’t think of anything I would do differently.
3/1/2025
Valeria V. VERIFIED CUSTOMER
Wonderful service! Erik was amazing!
3/1/2025
Barbara D. VERIFIED CUSTOMER
Pierre provided the best customer service i ever had getting my vehicle serviced. He went above and beyond to get my car serviced. He explained everything in a clear and concise manner to what my vehicle need are. Very much appreciated this polite young person