Jose Ruiz, Director, Easy Honda Service, was sent a letter dated May 7, that outlined the areas of my dissatisfaction with my recent visit.
Thank you.
5/8/2025
Mansoor S. VERIFIED CUSTOMER
As,usual, Eric Baaz did an excellent job.
5/8/2025
Roy M. VERIFIED CUSTOMER
I was more than satisfied and I was extremely grateful and I got my car ???? back the same day thanks a million you've got a customer for life
5/8/2025
Shalini J. VERIFIED CUSTOMER
Thanks to Rick for doing a fantastic job! Satisfied with the results.
5/8/2025
Charles F. VERIFIED CUSTOMER
Great service
5/8/2025
Grace K. VERIFIED CUSTOMER
Maria Miranda is one of the best advisors I’ve ever dealt with! She always handles everything and goes the extra mile. I keep going back to Easy Honda just for her. She makes the whole experience super smooth and stress free
5/8/2025
Margaret F. VERIFIED CUSTOMER
Maria kept me updated about my repairs. She was friendly and helpful.
5/8/2025
Farzaneh F. VERIFIED CUSTOMER
Took awhile to change the oil and rotate tires. My passenger door was keyed while it was there
5/8/2025
Crystal F. VERIFIED CUSTOMER
Excellent job by Keito, he’s the best!
5/8/2025
Nanci C. VERIFIED CUSTOMER
Maria very helpful and professional. Takes true interest in my concerns for my vehicle.
5/8/2025
Crystal F. VERIFIED CUSTOMER
Keito is awesome, phenomenal customer service. Really appreciate his hard work and customer oriented attitude.
5/8/2025
Oscar R. VERIFIED CUSTOMER
I arrived at 10:30 AM. We’re going to let me know if they had the part I needed in stock. So that if they did not, they could let me go and order it. I waited until almost 2 PM, without the service advisor, notifying me of anything. Thankfully, Maria in service department was able to check on my vehicle, find out that the part was ordered, and bring my vehicle to the front so I could leave. Maria set up the appointment for us to come back once the part was in. She was very helpful even though it wasn’t her ticket to handle. I wish I could say more of Michaela, but it wasn’t the best experience. He never reached out to let me know that the part was in, she didn’t notify me that they were ordering the part and that I could go home the first appointment. When I got my vehicle back, I noticed a lot of oil and grease fingerprints and marks in the passenger rear seat where they fixed the buckle - this tells me they never covered the seat to work in that area. Unfortunately I was very disappointed with the service I got. I believe all service tickets (warranty or not), should be treated the same because we paid for the vehicle.
5/8/2025
Monique M. VERIFIED CUSTOMER
I was happy to get an Uber and not have to work at the dealership all day.
5/8/2025
Clint C. VERIFIED CUSTOMER
Very helpful. Very nice. Eric always does a great job
5/8/2025
Robert D. VERIFIED CUSTOMER
Everything great
5/8/2025
Carlo T. VERIFIED CUSTOMER
Erik was great! Super easy service work and very organized.
5/8/2025
Farhat R. VERIFIED CUSTOMER
Awesome Maria ????
5/7/2025
Christine S. VERIFIED CUSTOMER
It was quick and easy. Thanks!
5/7/2025
Juan H. VERIFIED CUSTOMER
Great service, thanks!
5/7/2025
Yasuhiro H. VERIFIED CUSTOMER
His advice is customer friendly and estimate time to repair is accurate. He is a great staff. Thanks!