The work was fine. Getting in touch with the service team to find the status was frustrating. I called three times first around 3:00, left a message. No return call. Called again at 3:30, got the answering machine again, hung up. Called back at 4:00, asked not to be transferred, was on hold for 10 minutes before someone answered and advised the car was done but they were too busy to get the paperwork done and advise me it was ready. It’s nice to get a loaner, but I live 30 min away, and hopped to get oil changed before 5:00.
7/25/2024
William S. VERIFIED CUSTOMER
Job well done
7/25/2024
Mark F. VERIFIED CUSTOMER
Thanks for good service
7/24/2024
Dana A. VERIFIED CUSTOMER
Always great service and helpful staff
7/24/2024
James Z. VERIFIED CUSTOMER
Service did take longer than expected….about 1 hour and 45 minutes. Always very thorough
7/24/2024
Romona O. VERIFIED CUSTOMER
Palmerio is always good Never have a problem I just really didn’t like how Toyota is replacing the multimedia system with refurbished ones on an obviously new car, I feel it should have been a new system put in. It would be understandable if they are doing a software update but that is not what I was told if it is the problem and Toyota has to do the update. We will see how this goes and if it does not go bad again, I will be ok with it .
7/23/2024
Jack E. VERIFIED CUSTOMER
Was happy with the service, and grateful for all the help we received. Thank you
7/23/2024
Patricia D. VERIFIED CUSTOMER
Everyone was polite, attentive, answered all my questions, kept me informed as the inspection was being completed via messages, and were prompt at completing the job. Well done, your attention to every detail make me feel valued as a customer. Thank you
7/21/2024
Lisa D. VERIFIED CUSTOMER
Great and timely service!!
7/21/2024
Joyce T. VERIFIED CUSTOMER
I’m already scheduled
7/20/2024
Kathy S. VERIFIED CUSTOMER
Very good job thank you
7/20/2024
Kathleen R. VERIFIED CUSTOMER
All scheduled service completed, friendly staff.
7/20/2024
Daniel E. VERIFIED CUSTOMER
Good job
7/20/2024
Tammy S. VERIFIED CUSTOMER
Everyone was very friendly & efficient! Check in & check out was quick & smooth!
7/20/2024
Donna G. VERIFIED CUSTOMER
Thank you
7/19/2024
Mary Jo. VERIFIED CUSTOMER
I appreciate the care service at the front desk and the pictures, detailed explanations and choices for needed maintenance of my vehicle.
7/18/2024
Paul J. VERIFIED CUSTOMER
I will call when I need my next appointment.
7/18/2024
Annette O. VERIFIED CUSTOMER
Yes . Your team was very professional and helpful.
7/18/2024
Anthony G. VERIFIED CUSTOMER
Good job
7/18/2024
Deborah M. VERIFIED CUSTOMER
I bought my Rav4 from Palmiero in 2017, and if I buy again, it will be from this fine business once again!