Exelent customer service thank you Rebecca
Prentice
2/23/2022
Ryan S. VERIFIED CUSTOMER
Mark was very friendly and professional. I really appreciated his calm demeanor. He was clear and to-the-point.
2/23/2022
Jose L. VERIFIED CUSTOMER
Good ???? and very satisfied
2/23/2022
Marie V. VERIFIED CUSTOMER
Very thorough and informative
2/23/2022
Tina V. VERIFIED CUSTOMER
Superior service by Israel
2/23/2022
Lisa G. VERIFIED CUSTOMER
Israel was great. Professional and efficient. He kept my vehicle in line for its appointment time and that was greatly appreciated
2/23/2022
Jose M. VERIFIED CUSTOMER
Jim Boyd was very helpful. A true professional. He cares about his customers. He educated me on my car. He brought up to my attention the needed services that were past due. Something that other service managers didn’t do. Jim needs to be promoted.
2/23/2022
Marisa U. VERIFIED CUSTOMER
I look forward to the survey.
2/23/2022
Gabriela C. VERIFIED CUSTOMER
I would first like to say that I’m extremely unsatisfied with my service. My father went to drop off my vehicle for my ac not blowing cold air. After my vehicle being dropped off 2/21/22 at 7:30am I got a call at 9:45am saying the multi point inspection was complete and that my ac condenser was not leaking. I asked James would what be the next step because I had received a letter in the mail for years between 16-21 honda we’re having condenser warranty extension issues (he proceeded to tell me if I wanted to find the leak and get more information and get it completely fixed would be $400). I said no and just had my dad pick up my vehicle. I scheduled another appointment at Honda of Ontario 2/22/22 and guess what, my condenser was leaking across two bottom inches of the condenser and paid $0 out of pocket because my vehicle got verified for the warranty extension. I really wish that customer service would still be a priority for some service advisor but happy to been helped by another Honda!
2/23/2022
Jay H. VERIFIED CUSTOMER
Good service.
2/23/2022
Pamela L. VERIFIED CUSTOMER
Mark is very friendly and courteous.
2/22/2022
Michael R. VERIFIED CUSTOMER
Poor service
2/22/2022
CELESTE K. VERIFIED CUSTOMER
The service was great. Frank was very respectful and professional person dealing with the service of my car maintenance.
2/21/2022
Luis G. VERIFIED CUSTOMER
Thank you.
2/20/2022
Elizabeth W. VERIFIED CUSTOMER
They gave me estimate time of 2 hours, Got me out of there in 45 minutes. I was really impressed with that. Very good service.
2/20/2022
Saed A. VERIFIED CUSTOMER
Mark was polite, explained everything about my service in detail, asked if I had any questions, and gave a fair estimate for my wait time. He’s a great service rep.
2/20/2022
Luis S. VERIFIED CUSTOMER
I made an appointment for 1045 the Service Rep said it would take 4-5 hours I told him I made an appointment and he said they were over booked and I lost 4 hours of my day what’s the point of making an appointment. Also I got in my care and although my interior is black I could tell the service tech didn’t use paper mats before getting in my car. I had a surgical mask hang from my steering wheel that was left on my floor bored with black grease boot print on it. Paid 92 dollars not going back. Was going to take my wife’s CRV but it was a waste not going back.
2/20/2022
Tracy Y. VERIFIED CUSTOMER
Israel is doing an outstanding job to deliver amazing service. Unfortunately your mechanics are not doing a good job and my car has been returned to you twice with check engine light on after car was supposedly fixed. Please do not tell me my car is done until it has been actually fixed and time has been taken with my car.
2/20/2022
Amalia L. VERIFIED CUSTOMER
I’m satisfy with the service and the attention that mister Granados was very friendly when I ask questions about the problem with my car, He give me information about the problems that my car has. Thank you for ask me about the service.