Metro Honda Auto Repair Service

Mark Gray purposely did not return my several messages left in his phone, service manager, and with the receptionist. It was 12:35 pm and on that I was calling checking the status of my car. I had a 9am appointment. He states a text message was sent however, my phone received no text. I had to continually call back. Mark was not answering his desk phone. I asked receptionist to send me to anyone that could assist me. A woman, did not get her name, told me my car was ready. It was after 1:15pm. I arrived to pick up my car. When I asked Mark about not returning my calls me stated they sent a text. When I asked him why he didn’t return my many messages, obviously entering after the time of the text, don’t you think you should return the call. He stated with a clear short NO. I dislike mark gray. I had to bother the receptionist about 10 times to finally get someone to speak with me. Huge Fail on Mark Gray and service manger for not holding anyone accountable to returning calls. My pilot was not parked in the front waiting for me. After a change of 2 break pads that took over 4 hours. I still waited about 15 minutes for my car to get brought up. Terrible service experience. The receptionist and woman who gave my update were the only kind professional helpful employees.

Mark was very kind, professional, and helpful! I really enjoyed working with him and would recommend Mark + metro honda servicing to anyone!

Thank you Mark for your great customer service.

N/A

Thanks For making it quick and easy Mark. Always a pleasure.

Israel was very nice. He was able to help me and answered the questions I had.

A good experience. Will keep coming back for service.

Excellent service, very kind explanation

Gary was professional and awesome

Israel was great and had amazing customer service skills. He was attentive and worked fast to help with the many cars that were being dropped off.

First of all, I asked for my car to be inspected and for them to rotate my wheels. That’s all I had asked for at the moment. Once I seen the paper work they charge me 135 for an oil change. I did not ask for an oil change & also I did not receive my wheel rotation on my vehicle. I wanted extremely long around almost 4 hours for my car just to be seen and not even worked on. I highly recommend everyone not to come here.

Jim is very professional !!

All good, Thank you,

Always a pleasure working with Israel! Best service representative anyone could ask for!

Thanks to Mr. Gray, my experience at metro Honda has reminded me of why I always come back to this service in the first place! My Honda Accord was taking a bit longer than usual when I realized they had not yet started working on the car. As Mr. Gray walked by I mentioned this and he took care of it right away (as a regular maintenance doesn’t take usually as long). Mr. Gray treated me with respect and kindness and got me out of the service as soon as possible. Thank you Mr. Gray, for your costumer service. It’s greatly appreciated.

a very helpful friendly person attended me in the most cordial way thanks to honda for having excellent staff

Thank you for good honest service

Everything was done sooner than expected. My concern was addressed.

Israel was efficient and friendly and I’m very happy with the service.

This has been the most unsatisfactory experience at a car dealership. We will never return to Metro Honda again.