I had a 3:30pm appointment and waited over an hour to be seen. The frustration isn’t from waiting but from the lack of communication from any of the staff. I had to go inside to ask what was going on.
11/24/2022
Jose L. VERIFIED CUSTOMER
Very nice and polite. Estela has good communication skills. Honda service reps very professional and very friendly.
11/24/2022
Sergio C. VERIFIED CUSTOMER
Customer service horrible !
Honda should hired associates who can make the difference ,Honda should train their workers on how to treat the customer.
Car mechanical should give the advise not people like Estela ,she does not have experience with cars ,she is not a mechanic
11/23/2022
Gladys P. VERIFIED CUSTOMER
Robert was very kind and attentive. I appreciated the customer service I received.
11/23/2022
Andy R. VERIFIED CUSTOMER
James offered great help today, in and out no time waisted. Someone that’s always in the run I can appreciate fast friendly service.
11/23/2022
Eric E. VERIFIED CUSTOMER
Everyone was very helpful and the service was performed in a timely manner.
11/23/2022
Frances V. VERIFIED CUSTOMER
I just want to acknowledge Jim Barron for his excellent customer service. In today’s world customer service is so inadequate. It was so refreshing to have someone who went above and beyond in providing such great customer service. Thank you Jim!
11/23/2022
David K. VERIFIED CUSTOMER
A+
11/22/2022
Michelle H. VERIFIED CUSTOMER
Very professional
11/22/2022
Martin A. VERIFIED CUSTOMER
Estela Pulido, aclaro todas nuestras dudas, es una chica muy amable y servicial, además muy educada y se nota que le encanta ayudar a las personas lo más que puede. Le agradezco su atención y la ayuda. También señor del shuttle siempre ha sido muy lindo y muy amable.
11/20/2022
Jennifer H. VERIFIED CUSTOMER
I appreciate the help I received. Thank you
11/20/2022
Allen S. VERIFIED CUSTOMER
She called with 1st estimate that was 880. She could not explain what the parts and labor breakdown where. When I told her to get an itemized estimate for breakdown of labor and parts she never called back. I had to follow up the next day found out she was not in and didn’t tell anyone about my vehicle. Another advisor Gary figured out what I needed and helped out. He got the information I asked for and the estimate dropped to 520. The repair was completed the next day earlier than promised. Gary and tech did great job. My opinion isella is not ready for her role and may need further training or at least better communication with the customer. Thanks
11/20/2022
Aurora M. VERIFIED CUSTOMER
I rather not
11/20/2022
Assefa S. VERIFIED CUSTOMER
Mark is an outstanding, employee, service oriented, a good listener, listen to the clients needs, find solutions and courteous. I highly recommend him and appreciate his service. In my opinion he’s one of your top person else there, I am extremely satisfied with it ability to understand and rich reach customers. You have one of the best
11/19/2022
Gang C. VERIFIED CUSTOMER
Mark makes me take care of my car in your house in the future.
11/19/2022
Gary J. VERIFIED CUSTOMER
My experience was very good.
11/18/2022
Frank O. VERIFIED CUSTOMER
Very pleased with service advisor.
11/18/2022
Rebecca N. VERIFIED CUSTOMER
James was awesome. Got me in and out quickly. And was very courteous and positive attitude.
11/18/2022
Nikita F. VERIFIED CUSTOMER
Mark Gray was very delightful to work with he had patience and great customer service he is a great asset to your team