I loved that I didn’t need to wait to be helped out by Joseph. He explained and pointed everything out that needed to be serviced then gave me tips on how I can keep the car running at its best which I definitely appreciated. He kept me updated and everything was done when he said it would be. Will definitely go back to get the car serviced!
6/3/2022
Miguel E. VERIFIED CUSTOMER
James was exceptional, knowledgeable, courteous and efficient. He went above and beyond. I have received service at other dealerships but James provided the best customer service. We will continue to return to Metro and James, recommending him and the service department to our friends and family.
Thank you for a job well done!!!
6/3/2022
Larry M. VERIFIED CUSTOMER
Estella was a great help!
6/3/2022
Atef W. VERIFIED CUSTOMER
Thank you James for the above and beyond service, excellent customer satisfaction, thanks to Mr Maldonado for the professional service and extend my gratitude to service team in Metro Honda.
6/3/2022
Judith H. VERIFIED CUSTOMER
Question: does a customer’s appointment time outweigh the order of arrival numbers placed in the top of the car? I always arrive we’ll before my appointment time, but other customers with a later appointment may arrive extra early getting there before me.
6/3/2022
Dennis P. VERIFIED CUSTOMER
Service was completed time. Judder issue resolved with trans.ission service.
6/2/2022
Justin H. VERIFIED CUSTOMER
Came in for an air bag recall on my 2008 Honda Civic si which the guy when I made the appointment said it would be 2 hours so I said ok . I get there and the lady helping said 2-3 hours so I still said ok whatever . 3 hours comes still not done , 4 hours come of me waiting there still not done and I start getting frustrated then finally after 5 hours of waiting they finally tell me it’s done after I asked for a rental to go home because I k rq from the start it would take forever
6/2/2022
Deborah H. VERIFIED CUSTOMER
I was told by the dealer in Montana from whom we bought the car that the first service would be free. Your dealership did not honor that. We had an appointment but we still waited 2 hours for an OIL CHANGE! What? $95.00 seems a little excessive for an oil change and tire rotation.
6/2/2022
ADRIAN B. VERIFIED CUSTOMER
Fue muy cortes y eficiente.
6/2/2022
Migdalia V. VERIFIED CUSTOMER
Estela Pulido was very efficient, knowledgeable and polite. It was a pleasure to work with her.
6/2/2022
Sylvia D. VERIFIED CUSTOMER
Jim is the best! He’s attentive to his customers and makes sure all of they’re concerns are addressed.
6/2/2022
Cher O. VERIFIED CUSTOMER
Mark was great!
6/2/2022
Kerrie L. VERIFIED CUSTOMER
Jim was polite and a pleasure to deal with
6/2/2022
Monique M. VERIFIED CUSTOMER
Joseph was the nicest and the most efficient at customer service.
6/1/2022
Adriana L. VERIFIED CUSTOMER
Mark was awesome, kept me updated on my vehicle!
6/1/2022
Alex L. VERIFIED CUSTOMER
I have done business with Metro Honda service department for many years now and I can confidently say Mr. Boyd is by far the most professional service adviser I’ve dealt with. He was very matter of fact, he tailored his communication to me and gave me a clear understanding of what was done with my car. Treat Mr Boyd well, retain this employee and his work ethic will spread to others.
6/1/2022
Jasmin R. VERIFIED CUSTOMER
Mark made everything run smoothly today on my visit.
6/1/2022
Jiapan G. VERIFIED CUSTOMER
It seems that your service appointment system does not work, whether there is an appointment or not, the result is the same.
6/1/2022
Eddie R. VERIFIED CUSTOMER
Estella was great!
5/29/2022
Jeremy E. VERIFIED CUSTOMER
Joseph King was very personable and made me feel comfortable. He shows that he really cares about customer service by being patient. He actually engaged with me and made me feel like a valued customer. Great job to him!