The guy that was helping me out with my car was super nice and polite!
He apologized for the long service and that honestly made my day! He was very kind!
I honestly had bad experiences with other dealerships but metro Honda was great
Thank you
1/31/2018
Timothy H. VERIFIED CUSTOMER
Great service & I appreciate the communication throughout the day regarding the progress. Sandy was a a great help!
1/30/2018
Maryanne G. VERIFIED CUSTOMER
Vance gave GREAT customer service.
Hopefully next time the mechanics wont take 3hrs for an oil change perhaps due to it being Monday. A busy day.
1/30/2018
John H. VERIFIED CUSTOMER
Patrick Henry took great care of me and was a joy to have worked with.
He’s a very interesting person as well.
1/30/2018
Gabriela G. VERIFIED CUSTOMER
My family and I are always thankful for Mr. King’s thorough care and attention to detail for our vehicle needs. He is an amazing person who takes time to listen, study the history of service of our vehicle and make recommendations that have kept our vehicle running smoothly for 16 years. Thank you Joseph!!
1/30/2018
Snezana M. VERIFIED CUSTOMER
Mark was helpful, enthusiastic ,kept me in the know, answered all my questions.
He goes the extra mile
1/30/2018
Robert R. VERIFIED CUSTOMER
A+ service, Gordon was professional in every manner.
1/30/2018
Oscar B. VERIFIED CUSTOMER
Good service and nice waiting area. The only complaints I have are the air bag light indicating it is off doesn't work and I found a clip and screw on the floor.
1/30/2018
Javier G. VERIFIED CUSTOMER
John was great
1/30/2018
Katherine N. VERIFIED CUSTOMER
Thank you!
1/30/2018
Patricia K. VERIFIED CUSTOMER
Sandra never called me to let me know that my car was done. I called at 6pm and nobody answered in the service department. The receptionist had to walk over and help me herself. My car WAS done. I got to the dealer at 6pm. Sandra had already gone home. The two service people that were there acted like I was bothering them. I have always had good service in the past but I was very disapppointed today. Is there any other Honda dealer that I could go to for service in the future?
1/30/2018
Angela K. VERIFIED CUSTOMER
Everyone was super nice. I got a ride hone and the driver was awesome.
1/30/2018
Monish C. VERIFIED CUSTOMER
Absolutely satisfied with service.
1/30/2018
Ge S. VERIFIED CUSTOMER
It is a very unpleasant experience when I took my car for service last Saturday. We're told it would take 2 hours and less for the service so we chose to wait there. After two hours when we checked with the representative the status, we were told it would be another 30 minutes. After all the paperwork were done, we were told to wait outside again and my car was not ready at the parking lot. When we finally got our car, it's been three hours, which is okay since we're told there're lots of cars there waiting. But that's what an appointment is for, to reduce the unnecessary wait time.
When I started my car, I saw the sign "A 12" was still flashing. I was wondering if there's any service provided. And I tried to find the representative.... I was told that the service was done but they forgot to reset the car. And the mechanic came to reset my car in front of us. Later the manager talked to us and promised that service was completed.
We go to the dealer for service and willing to pay higher because we trust the dealership, but I don't think it meets my expectation, at least this time I was very disappointed. I don't feel confident about going back to that dealership for future service.
1/29/2018
Richard M. VERIFIED CUSTOMER
Our tire pressure light was on and we needed an oil change. To try and reset the light because the tire pressure was correct, I unplugged the battery. Them all of the lights came on and wouldn't go out. Our sale rep told us the best way was to pay the upsale price of $115. I didn't feel we should have to pay for an issue that shouldn't has e happened in the first place. When it was all said and done we left the dealer, with no warning lights on, and before we got home the air pressure light came back on. I feel that all that was done is unplugging the battery and wait for the system to reset itself. So frustrating. So we paid $115 for am oil change. Not happy.
1/29/2018
Fernando S. VERIFIED CUSTOMER
Excellent job!
1/29/2018
Jennifer K. VERIFIED CUSTOMER
I feel that my writer was a little standoffish kinda felt like I was bothering him. He seemed bothered to answer questions I had regarding coupons. I would not want him to write up service for me again
1/29/2018
Bernie T. VERIFIED CUSTOMER
John was great. I returned his first call at around 830am. Unfortunately he went home ill. I was never able to contact anyone in service til around 230pm despite me calling and leaving several messages. Very, very unhappy. Not only did this make me late to my appointment that day but it caused alot of undue stress. Unfortunately one can't expect better than lousy these days. When i am ready to buy another vehicle i will surely not buy from Metro, not to mention i will think twice about Honda.
1/29/2018
Natalie C. VERIFIED CUSTOMER
Very friendly and attentive. He gave me all the information I need and more! I’ll be getting new tires thanks to him. Keep up the good work. And he cared about my daughters safety.