Better communication, even if you don’t have the answers
4/1/2023
Steve M. VERIFIED CUSTOMER
None
4/1/2023
Celia P. VERIFIED CUSTOMER
No comnent
4/1/2023
Erica A. VERIFIED CUSTOMER
Excellent
4/1/2023
Jen B. VERIFIED CUSTOMER
Great customer service and attention to detail. Wonderful experience at Weir Canyon Honda.
4/1/2023
Irene Z. VERIFIED CUSTOMER
The service we received was above and beyond. The communication about parts needed, cost and options was excellent. Cory in the service department was outstanding understanding our concerns... a wonderful experience.....
4/1/2023
Laura H. VERIFIED CUSTOMER
Mark was very personable and helpful. Excellent to work with.
4/1/2023
Sara H. VERIFIED CUSTOMER
Madeline was very helpful and kind.
4/1/2023
Lorenza R. VERIFIED CUSTOMER
I love Marc Wiseman he is always so helpful really thank you very much he is more the excellent!!!100%
4/1/2023
Camille C. VERIFIED CUSTOMER
Ernesto was very helpful and efficient!
4/1/2023
Elaine B. VERIFIED CUSTOMER
Excellent WILL be your rating! Moises was certainly one of the best service advisors I’ve ever worked with. I’ll definitely be back!
4/1/2023
George A. VERIFIED CUSTOMER
Excellent service Moises did an amazing job with following up and making sure to explain all the services that my car needed
And he was able to get it checked in right away not like every other service shop they will take their sweet time before they get back to you
And the price was very reasonable
Will be back for my next car service .
Thank you
4/1/2023
Peter H. VERIFIED CUSTOMER
I much prefer when I can pay on my phone before I pick up the car.
4/1/2023
Christina G. VERIFIED CUSTOMER
The original technician indicated that this was an abnormal wear and tear, thus it should’ve been covered in our three-year warranty. In the end, Honda paid only half of the cost, but I still needed to pay about $250. In addition, when I picked up my car this morning, both front windows were completely open and had been left open all night. The inside of my car was wet and the inside of all of the windows were completely saturated. That was very disappointing. We have been Honda customers for the last nine years, and this is our third lease with this company. Today’s experience makes me think we may look elsewhere for our next lease.
4/1/2023
Javier Z. VERIFIED CUSTOMER
Wiseman did an amazing job takings care of me and my car. Will definitely return for more services here
3/31/2023
Veronica G. VERIFIED CUSTOMER
Hi , the following are reasons for my review :
I was not greeted or acknowledged for several minutes. Usually , when entering Honda, someone usually greets customers and offers seating so that customers are not waiting by the empty advising desks.
I also had an appointment and the wait time for my car was over an hour and thirty minutes.
When my car was finished , the multipoint inspection was not reviewed with me .
3/31/2023
Ronald D. VERIFIED CUSTOMER
Very professional and addressed my concerns in immediately
3/31/2023
Diana Frazier. VERIFIED CUSTOMER
Professional
3/31/2023
Jim M. VERIFIED CUSTOMER
Darrell did an excellent job providing a good service experience.
3/31/2023
Jeff F. VERIFIED CUSTOMER
The service Darrell provided was good. If there are 2 points that make it a less than excellent experience, it’s:
a) there are no loaner vehicles. When my Ridgeline (the third I’ve owned) has issues that are design/manufacturing flaws, rather than post-purchase damage caused by external issues, and I have to leave the vehicle, I should be able to get a loaner.
b) the problem wasn’t solved. This wasn’t the first time I’ve had the service dept look at the problem, but it still persists. It’s not the only problem the truck has, but it’s frustrating me enough to try and get it fixed.
I have no problem with the team there in the Service Dept. I’m just frustrated at the multiple problems this particular truck continues to have.