I went in for maintenance on my car that was under warranty. Joshua kept insisting that I had to pay for services. He would not show me paperwork where I previously authorized under warranty maintenance. Joshua then humiliated me in the customer service lounge. He kept stating I owed an exorbitant amount of money to have my radio replaced. He held my keys hostage until I paid $609 for a repair that was covered under my warranty.
6/17/2023
Elizabeth C. VERIFIED CUSTOMER
The check in process was very slow. The customer service was lacking. I was asked to fix more than I came in for. I was charged upon checkout and then called the next day to give my credit card information over the phone because they didn’t charge me enough when I checked out. Overall not a good experience.
6/16/2023
Mark C. VERIFIED CUSTOMER
No reason, excellent service
6/15/2023
Michael Z. VERIFIED CUSTOMER
Mr Darrell help me a lot yesterday to fix my car battery problem and he even gave me a great deal for the new battery I really appreciate his help.
He deserves high five custom service satisfaction.
I will come back to where can your Honda I love it. Thank you for your great help Mr Darrell.
6/14/2023
Leonard L. VERIFIED CUSTOMER
I was happy with the service Darrell Brannon provided me. The service was excellent!!
6/13/2023
Janelle L. VERIFIED CUSTOMER
Fantastic service. Thank you!
6/13/2023
Jeffrey A. VERIFIED CUSTOMER
Tim was totally awesome, very professional and always kept me in the loop. Tim really got me a great deal and was very pleasant to deal with.
Everyone was very professional and got my car taken care of very quickly.
6/13/2023
Linda H. VERIFIED CUSTOMER
Everything was fine - Darrell made sure all went smoothly and the visit was successful.
6/13/2023
Frederick C. VERIFIED CUSTOMER
Timothy presents himself in a professional manner and explains car repairs.
6/13/2023
Peter C. VERIFIED CUSTOMER
Excellent service
6/13/2023
Kostantina R. VERIFIED CUSTOMER
Excellent. Thank you !
6/12/2023
Lucille H. VERIFIED CUSTOMER
Excellent!!!
I'm glad to do business with Cesar, he's the best in customer service. I plan to return my Honda to Weir Canyon Honda.
6/12/2023
Gerald C. VERIFIED CUSTOMER
Excellent customer service from Marc Wiesman. Professional, courteous, and competent.
6/11/2023
Magnus P. VERIFIED CUSTOMER
Service was Excellent and would bring my car back again
6/11/2023
Diana K. VERIFIED CUSTOMER
It was good. Would have liked to have Joshua tel out my name when my car was ready. He sent a text instead and I was sitting right there, but I didn’t know that his text meant that my car was done. I didn’t see anyone bring him the keys. I was sitting right there. It was 20 minutes later when I asked if we were getting close to being finished. (I was very polite about it) he apologized that he did not say my name out loud when my car was finished.
6/11/2023
Heidi M. VERIFIED CUSTOMER
Was told the cost would be $400. I asked why it isn't covered and then was told there was no charge. Told the wait would be 2 hours. After 2-1/2 hours I walked to the front desk. I saw my car sitting in front. The person we were dealing with called me by a different name. I said no and pointed to my car and asked if it was ready. He said yes, handed me the key and said he would send the receipt. I asked if all was ok and he said yes. The staff usually discuss what was done and what may be needed. I found a small receipt in my car indicating some checks were done at 11:20. I received a text at 4pm, 3 hours later, saying my car was ready for pick up and I owe $40. I've not experienced such confusion before from this location. Hopefully this isn't the direction the dealership is heading.
6/11/2023
Seungchul H. VERIFIED CUSTOMER
Joshua was so kind when I visited. And he explained everything very friendly for me.
6/11/2023
Jason N. VERIFIED CUSTOMER
Josh was excellent service representative. He was very focused on client service and helping me to understand the mechanical needs to maintain my vehicle. I hope to have Joshua take care of me again.