Weir Canyon Honda Auto Repair Service

Of course, I will give Joshua a rating of excellent!

He’s the Best! Always courteous, helpful and knowledgeable. If he leaves your Dealership, I’m gone… Thank you ???? Truly, Gary E Hussey

You were very good. I appreciate you taking the time to review everything with me and keep me updated on my car’s status. I will rate you as excellent. Thanks again

I had an appointment to bring in my car to have the front license plate bracket installed, and other things. I also mentioned that I was hearing a whistling sound through the driver side door and asked for that to be looked at. The service rep called me to ask where the license bracket was and I told him it was in my trunk. He claimed it wasn’t there and was going to see if someone had misplaced it. A few hours later, he called to let me know that my car was ready but no mention of the bracket not being missing so I thought it was found. When I picked up my car my paperwork had the bracket listed, so again I thought it was done. As I turned the corner, I hear something sliding around in my trunk and it was the license plate bracket exactly where I said it was and I don’t even think the whistling sound was checked because it wasn’t on my paperwork and I can still hear it. I have another appointment this Saturday morning, so I’m hoping that everything I need done gets done.

Excellent

Josh was great. He helped me with a few things I was confused about working on the control panel.

None!!

Michael Tran was good

Great guy , very thorough

Excellent

Ok

Marc was very helpful and very professional. Even though the service department was extremely busy, he still got me in and out in a timely fashion.

My Wife had just paid to have the car detailed the day before. When I picked it up from you immediately I noticed that both mirrors had tons of greasy fingerprints all over them. After I got home I noticed greasy fingerprints all over the door pillars and on some of the door handles. Also whoever sat on the passenger side during the test drive left greasy fingerprints on the inner door panel and seat adjustment switch. We also noticed that we had a new circular indentation on the plastic bumper which my wife claims was never there.

Don’t believe it was Josh’s fault but I had to wait over 3 hours for routine maintenance to be done even though I had an appointment. Had I known that I would have scheduled a different day. Is there a way you can estimate the wait time when booking on line?

Tried hard to isolate an issue which occurs randomly (no predictable occurrences). When no issue was identified by technician, he suggested ways to increase likelihood of identifying the cause if the issue occurs again.

Weir Canyon Honda continues to provide the very best service!

It waa the best experience I have had yet taking my vehicle to Weir Canyon since 2017. Jesus was friendly and kind and went above and beyond several times during the experience. I hope we will be working together again for my next service!!!! Excellent indeed.

Did not have to wait a long time today. Mr.Jesus was very informative this time.

Thank you so much for your excellent knowledge

Every time I pull into the drive for service, I'm told by the lot attendant to wait in the car. This is with an appointment. So, I wait in the car. Then it's been too long to keep idling. So eventually I shut off the car because nobody has come. By this time I open my driver door since it's hot. Still nobody comes. Today, after 15 minutes of that, I'm at the point where I go inside I pick up parts for my service ahead of time while waiting for somebody to come. So today, now I can clearly be seen putting parts for service in the passenger seat. By this time it's been 34 minutes and I'm now standing outside the car staring straight into the service advisors desk area, and they are all coming out and assisting costumers who arrived after me and are behind me. After all that, and being ignored while I'm clearly visible, I walk in and ask directly to them all, "Is somebody going to check me in." And then the service advisor who ended up helping me out has thy audacity to ask, "For which car?" By now I'm outside again and it takes another 5-10 minutes for the guy to come out. My car wasn't even pulled back to the bay area until 1:42 when my appointment was at 1:00 PM. Also, this has happened once before. Honestly, if you treat customers of certain ethnic background or appearances this way, I'm going to have no choice but to leave a 1-star review on Google. And no, your surrounding community does not scare me. What are they going to do? Lynch me? White supremacy is not allowed in Orange County.