The sales manager was a douchebag, tried all the tricks. Made it very stressful.
9/22/2021
Michele T. VERIFIED CUSTOMER
Thank you. I already completed a survey with detailed answers about what went wrong and what went right with my experience. You are bordering on being really bothersome. Please stop sending me surveys and text messages to question the service. Thank you.
9/22/2021
John O. VERIFIED CUSTOMER
If you really want to know I was happy up until I meant Young and did the finance part of the transaction somehow he caught me off guard and I'm a finance guy I didn't realize he charged me $3,000 yield spread . He made it seem like he was giving me a better rate going through Toyota and Wells Fargo and I missed it on the APR breakdown cuz he caught me off guard and he's good at that I guess and I was just happy at the moment and not business-oriented but what he did was he cut my **** by charging me $3,000 up front which really didn't cut anything it just made it seem like it did so it went in there buying a car for $69 and I end up paying $24,000 and put $5,000 down which gave me a bottom line loan amount of 19 k if somebody has to be shady like that to make three thousand dollars up front I have a problem with it George Joe met everybody in there real happy I just don't like unscrupulous business deals like that
9/22/2021
Rafael Z. VERIFIED CUSTOMER
Yes and with the sales men
9/22/2021
George N. VERIFIED CUSTOMER
Thank you.
9/18/2021
Joe P. VERIFIED CUSTOMER
Jonathon always provides excellent and prompt service ! Will always get my service done with him !
9/17/2021
Susan S. VERIFIED CUSTOMER
Very timely response and service. Great job!
9/17/2021
Carolyn S. VERIFIED CUSTOMER
My sales person was Laura
9/16/2021
Paul W. VERIFIED CUSTOMER
He was very helpful. I give him top marks. Thank you very much.
9/16/2021
Jennifer Finley. VERIFIED CUSTOMER
The person who takes care of the loaners was not at all friendly. She was a bit snotty…
I was not pointed to the car as to where it was when it was done. I had to ask.
9/14/2021
Raul R. VERIFIED CUSTOMER
I wasn’t even thinking of a volt. I really like the car and I’m excited about it.
9/14/2021
PHILL S. VERIFIED CUSTOMER
My entire experience with Galaxy Toyota was very professional because of the people I dealt with.
9/13/2021
Salvatore C. VERIFIED CUSTOMER
Jon was fantastic! So nice and easy to work with it, I was in-and-out as well. Couldn’t recommend more!
9/11/2021
Michael S. VERIFIED CUSTOMER
Thank you Bob, always a pleasure.
9/11/2021
PAOLA C. VERIFIED CUSTOMER
That was a great experiense
9/10/2021
Helmut C. VERIFIED CUSTOMER
Super cool Galaxy Toyota!
9/10/2021
Dan R. VERIFIED CUSTOMER
Very disappointed. My car keys were handed back to me and all the sudden magically the battery was dead I walked in to politely ask if the service member could take a look and they rudely told me to go to parts. I go to parts department, the guy takes a look tells me the battery is dead and switches the battery for me then tells me I have to pay 11 dollars for it. So now I have to go back in line and wait again to pay, I have no problem paying to replace the battery even though that’s a total cheap skate move it’s 11 dollars and I’m a returning customer only ever service my car here but you would think you wouldn’t hand back your customer with a set of dead keys? How did you guys even drive the car and park it if the keys were dead. Very poor service on your guys end very disappointed, likely won’t be coming back.
9/9/2021
Kathleen M. VERIFIED CUSTOMER
My car was repaired quickly and Phil kept me apprised of the progress. However when I picked up my car the evening of August 31 the maintenance required light was still on and I discovered that when I put my car in reverse it beeps loudly which It did not do before. Since September 1 I have left four messages to please address the maintenance required light and if the beeping noise for reverse can please be disconnected but I have not heard back from Phil yet. This is as of Wednesday, September 8.
9/9/2021
Richard T. VERIFIED CUSTOMER
Salesman was very helpful and patient and knowledgeable, he did a great job in helping us