Norm Reeves Hyundai Cerritos Auto Repair Service

Louie was very helpful with figuring out a sound that was coming from my vehicle. Brought it in and he made sure my vehicle and I were taken care of.

Marlene was so efficient and kept me up to date on my vehicle’s repairs. So appreciated her.

Gary did a great job.

No further comment.

Gary is always very personable and helpful, and I am very satisfied with his service. I have been very happy with my 10 year old Tucson, got a nice trade-in for it and bought another one last night.

Dylan went above and beyond to resolve my issue with the color distortion after getting the repel application applied on the vehicle through the dealership, it took some hoops to clear but he managed to provide complete customer satisfaction after all

None at this time. Other than nice job, thank you.

When dropping off my vehicle, the lady assisting me wasn’t helpful in explaining why I was being asked to sign multiple times and seemed bothered when I asked her to place the iPad on the counter so I could better review and sign. I would find it more helpful and better service, if someone explained what was being requested and the reason, as well as asking for preference on completing the signatures. When my vehicle was ready, I was told that the multipoint inspection found areas of concern. I asked what these were and was instructed to read the report that was texted to me. The link loaded blank and I shared that with the staff. The staff offered to print me a copy, but later told me that a glitch in the system was not allowing for it. The staff committed to sending the report today. I have not received it. I have texted the person back requesting this information and have received no acknowledgement. I was also given the key to my car and was told it had been pulled up outside the door. My car was not near the doors, but near the entrance to the garage parked closed to wall. When I pointed that out, I was told it was told it was outside. I found the overall service experience to be lacking in care and attention.

Thanks for the great service!

Candice is great and always helpful

Marlen did an excellent job to ensure all that I needed done to the car was accomplished. My time is always limited and I needed to take a day off for the car’s Marlen was thorough and professional in going over repairs my car needed and maintained communication with me to keep me informed on the status of my car’s repair. I appreciate all she had done!!

You are the best!!!!!

Enrique and the service team were great. The only thing I didn't like was the price! That's the reason I will be researching other service centers centers in the area.

Heman is very professional and a customer oriented manager

My experience with Enrique was frustrating. I felt talked down to and that my concerns were not taken seriously. When I shared past experiences, I felt interrogated rather than supported. He was dismissive and condescending throughout the entire check I process. When I inquired about the warranty, he brushed it off and said “we get paid either way so why would we overcharge you”. I would expect a higher level of professionalism, empathy, and clear communication from a service advisor.

I commend the excellent service of the service manager, as well as the entire team. Because of the issue with my car, the service manager saw to it that my car was serviced even though they were under staffed, and I didn’t have an appointment, which is required for Saturdays.

Louie was very nice and professional

Thank you so much for your kind service.

Candice alway gives me great service.

Excellent customer service