Candice Roxas was great, no complaints at all. Unfortunately, the key fob that was programmed during my appointment is not working correctly. The buttons on the fob work, but it will not lock/unlock the doors with the “touch” of the handle like the original key does. I did not notice while testing at the dealership as I always had the original key in hand as well. But after getting home and driving with only the newly programmed key, this touch function isn’t operational. I will contact Candice Roxas on Monday when the service department is open, and I’m sure she will be professional in working to get this corrected.
10/6/2025
Jayesh D. VERIFIED CUSTOMER
Good service
10/5/2025
Heeyeun W. VERIFIED CUSTOMER
Thanks
10/5/2025
Bella F. VERIFIED CUSTOMER
Service was great and everything was well explained
10/5/2025
Edelmira S. VERIFIED CUSTOMER
I had to return because our cabin air filter was making sounds.
10/4/2025
Robert J. VERIFIED CUSTOMER
I’m very satisfied with the service
10/4/2025
Philip G. VERIFIED CUSTOMER
I was well taken care of, and the service was done in a timely manner.
10/4/2025
Joe M. VERIFIED CUSTOMER
Very happy of service.
10/4/2025
Christine C. VERIFIED CUSTOMER
Enrique always gives 1000%. He knows how to treat a customer and has knowledge that is exceptional. He will do anything he can to make sure things go smooth. You are lucky to have him on your team. I am lucky to have him as my Service Writer.
10/4/2025
Reinali Z. VERIFIED CUSTOMER
It was my first time servicing my car at norm reeves and the process was smooth and service was completed with in the time frame stated. Staff and service advisor were friendly and professional.
10/4/2025
Scott C. VERIFIED CUSTOMER
Moe is the best! He took what would have been a traumatic experience (nobody likes a broke down car) and got it handled. Worked with my extended warrantee, kept me informed during the whole process, and delivered as promised! He’s the #1 reason I send friends and family there.
10/3/2025
Robin N. VERIFIED CUSTOMER
Efficient. Good communication. Outstanding service.
10/3/2025
Kamal P. VERIFIED CUSTOMER
Great service.
10/3/2025
Peter G. VERIFIED CUSTOMER
Gary is awesome as usual.
10/3/2025
Audrey T. VERIFIED CUSTOMER
Great service!!!
10/3/2025
Ralph G. VERIFIED CUSTOMER
Gary has always been a good service advisor the last 6 years
Thank you.
10/3/2025
Pete C. VERIFIED CUSTOMER
Good job,you have great employees
10/3/2025
Catherine U. VERIFIED CUSTOMER
He was friendly and helpful
10/3/2025
Grace D. VERIFIED CUSTOMER
Enrique himself was quite personable and friendly. However, the work I had requested was not done with no explanation as to why. I received notification of 2 other items needing attention and I approved these fixes. Again, these were not done. I wasn’t charged for them, but that means another trip to Hyundai at another time. This has nothing to do with Enrique, but when I initially booked the appointment, I later received a text stating I should have the car serviced at Genesis dealer done the road. When I arrived, I was told there that they don’t service Hyundais. Hyundai had no record of my booking but thankfully, did accommodate. As you can see, there is a lot for Hyundai to improve.By the way, we were looking for a 2nd car that very day. We decided not to consider Hyundai and got a Subaru.
10/2/2025
Graciela R. VERIFIED CUSTOMER
I just picked up my vehicle after being in the service dept for over a month. Mind you I’ve only had the vehicle for 3mths now. When we went in to pick it up and it was filthy! My vehicle is white and it had layers of dirt. I jokingly asked the advisor if the dirt was free and he didn’t even offer to have my car washed. I had an Infinity prior to this vehicle and they ALWAYS made sure the vehicles were washed after being serviced.