Norm Reeves Hyundai Cerritos Auto Repair Service

Mr. Cheney provided wonderful and excellent service!!!

I’ve been going to Cerritos Hyundai for my car needs, and everything I’ve gone I’ve have great service and the employees are nice and professional. Recently I had an issue with my tire I had a nail stuck on the edge which was needed a new tire, I previously purchased my tires from you guys, as the associate let me know they will be insured as well. When I spoke with the secretary she specified I can come in as a walk in, when I got there the front associate told me they aren’t doing walk Ins, but I was told walk in were available. Paul accepted my walk in and assisted me with my tire situation and filed a claim. The claim was taking a wild to respond, I left the dealer Paul communicate twice with me regarded a delay on an answer to my claim, as there was no solution to the problem, I wanted to take matters in my own hands as Paul tired everything. I am three months pregnant frustrated and scared to drive my car especially with a mail or a spare as my job is 25 miles always. Paul was being very disrespectful and stated I should be appreciative that he took me in as he didn’t need to and that it’s my fault I have a child to pick up from school or that I have a job. He made my experience with you guys very disappointing I was in tears upset that someone would speak to me like that. I woke with Cleints and I would never make them feel the way Paul made me feel, very disappointed in his behavior and outcome in all this. Pretty much told me figure it out yourself. My husband and father in law went in to solve the problem as they saw my frustrations as I am three months regnant and stressed. We had another associate assist my husband and was beyond exceptional he treated me respectfully and caring. I wish I could remember his name he really turned things around. Overall the associate said this situation has never happen with claim taking long to respond , they provided a free tired for the inconvenience and solved the problem

Paul was friendly, very detailed, and delivered on time. I asked him for a favor to wash the exterior of my car and came through. Paul deserves 5 out of 5 for a job well done and going above and beyond!

Paul was great. He was very clear and detailed with expectation of when it will be done. The service and the entire staff at the facility was great.

This was my second time my husband dealt with him. He said that he was was courteous and very professional.

I look forward to it.

Thank you

Thank You for everything!!

Cheyne was amazing recommending services that our car needed and was upfront about all service. The car was ready sooner than expected and was ready to go when I picked it up….

Very professional

Heman was wonderful, he always is. I do not wish to receive any further surveys regarding this service call.

Cheyne is a cool guy and very attentive ——give the guy a raise !

Cheyney Riggs is very helpful and accommodating with good attitude

Paul was very cordial and personable. He took the time to explain the service I needed. He kept me updated on how the service was going. The car was completed very close to the time he had approximated. He gave me a 5 star service.

Excellent service! Herman is outstanding. He always takes very good care or us and our cars. We had two cars seviced today and we were very, very satisfied!Heman is outstanding!

Everything was great!

None

Great!! Customer Service is Always Appreciated. Thank You ????

Thanks Norm Reeves Hyundai for always taking care of my vehicle needs. I always feel like I am heard and taken care of.

You guys did a good job thank you <3